Site Director

7 days ago

القاهرة, Egypt National Credit Recovery Inc Full time

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
- Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

**RESPONSIBILITIES**:
_(any reasonably other duties included)_**
- Oversee the daily operations of the contact centre
- Meets financial targets by estimating performance requirements and participating in annual budgets
- Defining and driving the core operations of the business (metrics, and rhythm of business) to optimize revenue
- Develop and maintain client relations in a client facing role
- Cultivate an environment of continuous learning, employee development and innovation
- Collaborate with the call center management team to define new and innovative processes to better enable our operations to provide quality services to our customers
- Drive process improvement and resource optimization analyzes to meet future demands;
- Maintain and implement incentive programs, bonus programs and recognition activities;
- Establish, monitor and maintain current and future operational policies and procedures, performance indicators and control processes;
- Identify and develop processes to optimize efficiency, productivity and workflow while ensuring compliance with internal and external controls;
- Provide strategic reports and make recommendations to the executive team.
- Participate in client QBR’s
- Thrive as a team player in a fast paced, high energy, flexible environment.

**QUALIFICATIONS**:

- 5+ years of managerial experience
- 5+ years of managerial experience in a BPO environment in a client facing role
- Bilingual French/English an asset
- Excellent time management and organization skills with the ability to multi-task and prioritize various departmental responsibilities
- Advanced analytical and problem-solving skills and attention to detail
- Superior communication and customer service skills and the confidence and interpersonal skills to work effectively with all levels of personnel
- Strong negotiation and facilitation skills and the ability to exercise sound judgment
- Knowledge of the Microsoft Office suite, including Excel, PowerPoint, and Word

**WHAT WE OFFER**:

- Competitive compensation package
- Opportunity to lead and make a significant impact within a growing company
- Supportive and collaborative work environment
- Professional development and career growth opportunities

  • Director of Engineering

    3 days ago

    القاهرة, Egypt Ethics HR Full time

    **Requirements** - Bachelor's degree in civil or construction management engineering from a reputable university. - 12-20 years of relevant experience in facility management in residential and commercial facilities. - Minimum of 5 years of relevant experience as Engineering Manager / Director (MEP Scope). - Hands-on Experience in the Maintenance and...

  • Sales Operations Director, Cairo

    2 weeks ago

    القاهرة, Egypt TTEC Full time

    Sales Operations Director, Cairo **Sales Operations Director, Cairo, Egypt** At TTEC, we’re all about the Human Experience. Elevated. As a Sales Operations Director working onsite in Cairo, Egypt you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

  • Finance Director Egypt

    7 days ago

    القاهرة, Egypt GSK Full time

    **Site Name**: Egypt - Cairo **Posted Date**: Jan 29 2025 As Finance Director Egypt, you will provide financial leadership to GSK Egypt; partner with the General Manager and key stakeholders in setting and achieving financial targets for the business. You’ll provide insightful financial analysis and input to optimize resource allocation and ROI for the...

  • Director, Cemea Network Vas Product Lead

    1 day ago

    القاهرة, Egypt Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • HR Regional Manager Middle East

    2 weeks ago

    القاهرة, Egypt Mondi Full time

    **Your mission**: In this role, you will be the first point of contact for people leaders to provide counsel, coaching and support on HR fundamentals. You will execute our key HR processes and initiatives in alignment with Mondi’s HR strategy, providing available and responsive internal employee support, and driving HR functional excellence and process...

  • Project Director

    1 day ago

    محافظة القاهرة, Egypt JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Sales Manager

    3 days ago

    القاهرة, Egypt Emerson Full time

    **Job Summary**: Emerson is seeking the services of a highly experienced and competent Sales Manager to join our growing team in Egypt. The primary responsibility of the incumbent is to own the Final Control - Pressure Management (PRM) business in Egypt, Libya and Sudan. There will be focus on MRO and Lifecycle demand creation, growing market participation...

  • Medical Science Liaison

    1 day ago

    القاهرة, Egypt Johnson & Johnson Full time

    Janssen is recruiting for Medical Science Liaison - Hematology role based in Cairo, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the...

  • Market Access Manager North Africa

    1 day ago

    القاهرة, Egypt Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Passionate about doing something meaningful for patients? At Medtronic, you can begin a...

  • Hotels Loading

    2 weeks ago

    القاهرة, Egypt Wego Pte Ltd Full time

    **Job Title: Hotels Loading & connectivity manager** **Reporting to: Director, Hotels Contracting & Operations** **Location: Cairo - On-Site** **Employment type: Full-time** **Department: WegoBeds & BOW Hotels Contracting & Operations** **Job Mandate/Summary**: Manage the Loading and connecitvty technical process and lead the loading and connectivty team to...