Team Manager

6 days ago

مصر, Egypt Orange Business Full time

**About the role**:

- Responsible for the hiring, onboarding and upskilling of the team.
- Creating a productive work environment for the team using appropriate strategies and tools.
- Planning and organize workloads and delegating tasks for the whole team.
- Communicating goals and deadlines to team members.
- Assessing team performance and providing feedback to employees.
- Conduct employee performance reviews in accordance with company policy.
- Upskilling the team to ensure skills match current and future operational requirements.
- Assessing team performance and providing feedback to your team.
- Providing teams with information about recent changes, plans and intiatives.
- Ensure all incidents are processed, resolved respecting the Incident Management Process.
- Provide hands on support of cases if demand exceeds team resources available.
- Manage the Incident Queues respecting the SLA/OLA provided to our users.
- Schedule team leave request, roaster, and overall staffing requirements.
- Ensure operational, KPIs and customer support targets are met.
- Represent the team at required meetings with other teams and entities.
- Undertake any other reasonable task as requested by department management.

**About you**:

- Outstanding communication skills and decision-making skills.
- Strive to understand and empathize with others.
- Excellent customer service, Interpersonal and strategic thinking skills.
- Team work, Proactive, Self-motivated, Simplicity, Agility, Flexibility and Autonomous.
- Leadership and goal-setting skills, the ability to convince others, rather than coerce compliance.
- The ability to turn information into action and help employees find meaningful work.
- Deeply committed to the professional growth of employees and colleagues within his/her team.
- Fluent in English, French is a plus.
- 5+ years experience within IT operations.
- Experience in supporting internal or external users.
- Experience in leading or managing technical teams is a plus.
- Technical Experience in System and Database Administration (Windows, Linux, SQL, Oracle)
- Technical Experience in Cloud solutions (Cloud Native Platfrom, IAAS, CAAS) is a plus.
- Technical Knowledge in DevOps tools, Big Data and Elastic solutions is a plus.

**Additional information**:
The job purpose is to operate and supervise the day-to-day operations of the MAC team under his/her responsibility delivering consistent and quality service to Orange Business employees and Business partners while ensuring operational objectives are met.

**Department**:
Chief Technical Info Office

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular

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