Operations Manager

**Role**:
Operations Manager

**Who we are**:
Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring a Senior Node JS Developer for our partner, Suhyl offering a great opportunity to contribute to innovative projects.

**Role Summary**:
We are looking for a high-performing Operations Manager to lead, automate and scale our operations. This role demands a detail-oriented, proactive leader with deep expertise in financial operations, banking systems, and process automation. You will be responsible for overseeing day-to-day operations, driving efficiency, and maintaining the integrity of all financial transactions. You will also serve as a key liaison with external partners, including banks and asset managers.

**Key Responsibilities**:
**Leadership & Team Management**:

- Lead, coach, and develop a high-performing operations team with clear KPIs and accountability
- Step in to directly support operational execution during high-volume or critical periods
- Foster a culture of ownership, precision, and continuous improvement

**Operational Strategy & Execution**:

- Take independent, well-informed decisions with appropriate escalation when required
- Anticipate operational bottlenecks and implement effective, scalable solutions
- Manage end-to-end transaction flow across customer accounts, fund accounts, and partner systems

**Banking Operations & Transactions**:

- Monitor and execute all banking operations, ensuring real-time alignment between Menthum systems and partner bank platforms.
- Ensure timely and accurate settlement of all mutual fund transactions and customer account activities.

**System & Process Optimization**:

- Identify, propose, and implement automation opportunities and process improvements
- Work cross-functionally to enhance operational workflows and reduce risk
- Lead operational readiness for system upgrades or new feature rollouts

**Reconciliation & Controls**:

- Perform daily reconciliations between Menthum systems and banking/fund partners
- Investigate and resolve discrepancies with precision and urgency
- Maintain thorough documentation to support audits and compliance reviews

**Stakeholder Engagement**:

- Liaise effectively with external partners including banks, asset management firms, and fund administrators
- Ensure high-quality, timely communication and issue resolution with stakeholders

**Compliance & Risk Management**:

- Enforce strict adherence to regulatory requirements and internal policies
- Anticipate operational risks and proactively implement control measures

**Reporting & Strategic Insights**:

- Deliver actionable operational reports and insights to senior leadership
- Analyze operational metrics to identify trends and recommend strategic initiatives

**What We Offer**:

- Competitive salary and performance-based bonus
- A high-growth environment at one of Egypt’s most innovative fintech ventures
- A flat, fast-paced, and collaborative work culture with significant room for leadership and growth
- Meaningful impact — your work directly supports individuals and businesses in improving their financial futures

**Requirements**:
**Qualifications**:

- Bachelor’s degree in Accounting, Finance, or a related field with strong academic performance.
- 7-15 years of proven experience in banks or fintech operations; minimum 5 years in a leadership role.
- Deep understanding of transaction systems, reconciliations, and operational risk management.
- Excellent supervisory skills for team management
- Proven experience in core banking system implementation or upgrades.
- Analytical mind with aptitude in math; ability to identify numerical errors
- Proficient in using technology and tools
- Good command of both written and spoken English
- Solid understanding of banking systems, transaction flows, and reconciliation processes
- Fluent in English and Arabic, both written and spoken
- Tech-savvy with high proficiency in operational tools and platforms.

**Behavioral Competencies**:

- Strong attention to details & accuracy
- Proactive problem-solver with sound judgment
- Good orga