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Delivery Project Manager
2 weeks ago
**Role purpose**:
The customer Project Manager is responsible for leading customer facing Complex E2E projects across multiple domains on behalf of Vodafone for our Enterprise Customers, leading multi-party teams, taking responsibility at board level.
The Customer Project Manager will have day to day accountability on a project team supporting and leading Enterprise customer delivery with up to total of 10+ million Euros TCV annually.
The Customer Project Manager is responsible for setting the governance controls for the project, ensuring these align to corporate, customer and local standards, with strong emphasis on assurance and gate reviews, defining the project costs, operational budgets, staffing requirements, project resources and project risk & change strategy.
The Customer Project Manager is accountable for ensuing that the project and all interrelated projects, dependencies, assumptions and risks are identified, stakeholder buy in achieved, stage plans created, managed and reported though the lifecycle of the project, emphasis on alignment to Time, Cost and Quality.
Accountable for ensuring that all Projects and their component parts adhere to the mandated Vodafone best practice methodology and processes. Engage with and seek improvements to processes at all times. Ensure all project team members are following methodology and processes. Provide leadership & contribution to all Vodafone Process & Methodology discussions/workshops that affect management of projects.
Accountable for acceptance into live service, mitigating impact of risk to both the customers and Vodafone’s operational business.
**Key accountabilities and decision ownership**:
Vision, Planning and Control
Communicates the High Level Vision for the projects and the customers “desired” future state. Designs the delivery capability to deliver the project
Creates a detailed project/programmes plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components
identifying the projects within the Project plan
Create cost estimated for the business
Ensure that all project work streams and project plans are integrated within the overall project plan.
Manage and control the performance of the project plan. Identify and embed measurable project outcomes & critical success factors into the project plan
Formulate and manage stakeholder communications plans
Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement on the project.
Forecast and manage the resource supply and demand throughout the lifecycle of the project (colleagues, technology, financial)
Organisation & Leadership
Clarifies the skills requirements of a projects and builds a team capable of managing them.
Manages the team in the successful delivery of the project.
Manages project planning and resourcing processes, balancing priorities
Takes on a coaching and mentoring role, motivating others and boosting moral.
Key influences within the customer environment during the lifecycle of the project initiate and influence relationships with and between key stakeholders, external and internal to the project.
Produce project stakeholder map, conduct analysis to ensure stakeholder needs are understood and met.
Support effective business change by building relationships with and between senior strategists, planners, designers, operations business partners and business change managers
Work to improve relations and provide continuing support to open communications with and between stakeholders
Quality Assurance and Reporting
Ensures quality assurance standards are applied across the project & project work streams.
Ensure suitable Project & Project Status Reporting mechanisms are put in place for projects and work streams within the Project.
Produce regular, ad hoc and exception reports in line with the agreed communications plan.
Ensure timely and accurate reporting, covering aspects (Budget, Timelines and Quality) of scope, outcomes and performance against agreed critical success factors, KPIs and benefits tracking.
Maintain accurate financial reports. Maintain document library for project, and produce Project level Lessons Learned & Closure reports.
Risk, Issue and Change Management
Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.
Maintain effective change management process
Financial Management - Benefits, Commercial, Partner & 3rd Party Management
Ensure that strategic outcomes expected by the project are aligned to benefits realisation plan, and that benefits tracking process is in place and managed effectively.
In the event of project scope changes materialising ensure that financial and inves
