Arabic Customer Support
5 days ago
(Please Read This Carefully - as it is written with an actual flow that is required to perform this Role.)
Speaking Fluent English and Arabic is a must.
Voice Customer Support.
Address Customer Queries and also Complaints.
Know our product very well so you can address queries better.
Call Customer when an order is booked before it is shipped out.
Schedule courier-deliveries to customers, and return pickups from customers.
Interact with the Inventory Team to understand the available inventory and also check the order in the order management system.
Read Reviews and Answer Queries.
Make detailed notes in the CRM to update next to the customer.
Address issues quickly so customers are satisfied.
Provide Arabic Translation of our Products, Content for Social Channels, Posts, Banner, Blogs etc.
Knowledge of 'Shopify' is a plus.
This Role requires a Sincere Dedication, with detail inputs and outputs, and a serious presence of mind so errors are not made. And Customer queries are solved effectively without aggravating a situation that might already be present.
A Cool and Organized presence of mind is most essential to this Role.
**Job Types**: Full-time, Permanent
**Salary**: E£3,044.74 - E£13,135.95 per month
Ability to commute/relocate:
- Sharm el-Sheikh: Reliably commute or planning to relocate before starting work (required)
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