Culture and Communication Trainer

1 day ago

مصر, Egypt TOPTALENT Full time

**WORK MODE**
- On-Site (**Cairo**, Egypt or **Alexandria**, Egypt)

**DUTIES AND RESPONSIBILITIES**
- Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for Spanish-speaking employees
- Create engaging and interactive training materials, including presentations, workshops, and e-learning modules, to support the learning objectives
- Conduct training sessions both in-person and virtually, ensuring active participation and understanding among participants
- Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make continuous improvements
- Provide one-on-one coaching and support to employees as needed to address specific communication challenges or cultural differences
- Stay updated on industry trends, best practices, and cultural nuances relevant to the BPO industry and the German-speaking market
- Assist in onboarding new employees, providing cultural orientation and language support as required.

**REQUIREMENTS**
- Fluency in** Spanish** (native or near-native proficiency) is essential + fluency in **English** (both verbal and written)
- Bachelor's degree in Communication, Intercultural Studies, Education, or related field. Master's degree preferred.
- Previous experience as a trainer or facilitator, delivering culture and communication training programs in a multicultural environment
- Strong understanding of cultural differences, communication styles, and business etiquette in both Spanish-speaking countries and the global context
- Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences
- Experience with instructional design and curriculum development is highly desirable
- Effective interpersonal skills with the ability to build rapport and establish credibility with employees at all levels
- Flexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgrounds
- Proficiency in MS Office Suite and experience with e-learning platforms or Learning Management Systems (LMS) is a plus
- Certification in training or coaching (e.g., CTT+, CPLP, ACC) is an advantage.

**OFFER**
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- And many other benefits

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