Business Transformation Lead-vois

**Role Purpose**:
The Business Transformation Lead will be a part of the Customer Demand and Transformation Chapter within UK, The Role mainly to drive process definition development and process maturity for all UK delivery processes by acting as Process Consultant and Advisor to all Chapters within UK.

In scope are both existing processes owned and defined by UK but also processes that require development or adjustment within the context of new product development.

The Role will play an important role in helping to foster culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation across all Key Stages spanning from Pre-Sales to Handover to Run. (Complete end to end Sell-Build-Run Model)

Process management spans all process levels up to the level of the work instruction to High Level Delivery Journeys but also an operational focus on delivery according to the expected KPIs and targets.

The Role required deep upstanding for all aspects of UK methodology and frameworks, from Product Design, to presales activities, then post sales and delivery activities, until project is handed over to transition and operations.

Robust understanding of Agile Spotify organizational Framework, with ability to integrate and blend with relevant Squads and Guilds based on the Chapter Strategic vision and business demands.

**Key Accountabilities**:

- Process Development and Design
- Lead benefit case analysis
- Challenge process deep-dives and business requirements.
- Facilitate business stakeholder relationships.
- Strong Experience in the DFSS process methodology
- Strong hands-on experience in the DMAIC (Define, Measure, Analyze, Improve, Control) process
- Validate transformation dependencies and risks.
- Identify and document transformation dependencies.
- Deep dive analysis on business requirements.
- Production of as-is and to-be analysis.
- Responsible for enabling digital strategy delivery
- Key Accountability for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of UK Delivery.

**Continuous Process Improvement**
- Define needed process improvement initiatives and align resources
- Maintain corrective action or improvement plans
- Lead respective improvement teams
- Strong Hand-on Experience in the DIMAC (Define, Measure, Analyze, Improve, Control) process.
- Strong Hand-on Experience in Lean process Management frameworks and standards
- To work with key business stakeholders from Different Chapters, to build a business transformation environment to support an ongoing programme of change
- To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
- To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
- To identify trends and process variations as part of establishing a continuous improvement monitoring system
- To assist in the development and implementation of a ‘best-in-class ‘continuous improvement strategy
- Engage in Business Change Squads to ensure Process Development
- Support the definition of SLA/SOW and metrics with Quality and Performance
- Provide a Root cause analysis and narratives based on Process Review or Data Driven Outcome

**.**:
**Process Monitor and Control**
- Ability to setup proper control plans for the improved process
- Ability to establish the couture for adopting the culture for changes
- Ability to conduced trainings and onboarding for the new introduced process.
- Ability to plan, organize an trigger OCAP (out of control action plans) for all the improved process
- Key contact for escalation management in case of process issues or deterioration
- Maintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.
- Maintains awareness of comparable process performance in the industry and strives to achieve best in class

**Presales and Project Management**
- Good understanding for pre-sales, post sales models
- Good understanding for projectized organization
- Good understanding for projects delivery methodology and project life cycle
- Good understanding of different PMO functions (mainly Change Management, Scope Management)
- Good understanding of Service KPIs

**Digital Tools**
- Strong Knowledge in Microsoft Visio
- SharePoint Advanced capabilities Structure, Document & Record Management & Auditing,
- Microsoft Power platform Knowledge is a Plus.
- Sprint Knowledge for Azure DevOps platform and how to use it in the sprint planning and delivery.

**Standardization & Business Consultation**
- Ensure Vodafone standards and audit requirements are met & maintained (e.g. ISO9001)
- Provide process expertise in business decisions
- Implementing