International Account Senior Advisor

2 days ago

مصر, Egypt Vodafone Full time

Be part of the team that works on delivering the best Customer Experience to Vodafone Customers in Germany Get global exposure and learn what from the best as an International Call Center Agent. We promise you what’s more than just a job and a variety of competitive benefits that no other place has to offer.
1) Excellent German communication skills (verbal and written) 2) Empathetic and confident. 3) Can work under pressure 4) High and speedy PC skills 5) High in Flexibility
Vodafone Egypt (Ex Misrfone Telecommunication Company/Click GSM) entered the Egyptian telecom market as the second operator; a consortium between Vodafone international, Air Touch, and local/ international partners. In 1999, Vodafone Group acquired Air Touch share and in 2002, it acquired International Partner VIVENDI France share. In January 2002, Click GSM was rebranded to Vodafone Egypt. Since 2007, Vodafone Egypt’s shareholders structure consisted of Vodafone Group with 54.93% ; Telecom Egypt with 44.94% and a minority free float of 0.13%. 2006 witnessed another important step as Vodafone Egypt launched its off-shore operations under the name of Vodafone International Services. This subsidiary is dedicated to outsourcing business processes and IT services for Vodafone operators and beyond. Both its Business Process Outsourcing & Information Technology Outsourcing business units have seen success year after year with over 2,200 employees who collectively speak ten different languages to provide world class customer and technical support for customers in 80 countries. To complement its wide set of voice and mobile internet services, Vodafone Egypt completed a full acquisition of Raya Telecom in June 2007; a step that complemented Vodafone's mobile communications capabilities with Raya's expertise in fixed-line data communication and corporate solutions. Expanding its service offerings further, Vodafone acquired Sarmady in 2008; a company established in 2001 and has grown ever since to dominate some of Egypt’s most popular internet content and services, both fixed and mobile. Sarmady became the digital arm delivering Vodafone internet experience in Egypt; putting Vodafone Egypt on the forefront of data innovation in the market.

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