Program Manager Ii, Utr, Mena Amzl Aces

1 day ago

مصر, Egypt Souq.com for E-Commerce LLC - G32 Full time

Bachelor’s degree.
- Demonstrate strong track record of stakeholder management within a large scale rapid and process driven environment, whilst also being able to handle multiple projects.
- Knowledge of Lean, Six Sigma, Kaizen, and FMEA methodologies.
- Ability to work through all shifts including night shift for new projects implementation or conducting studies.
- Ability to travel up to 50% of the time within Egypt, UAE, and KSA.
- Familiarity with MS office suite (particularly Excel)
- Fluency in Arabic, and English.

This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.

Key job responsibilities

**In This Role, You Will Be Responsible For**:

- Define, design, launch and manage new transportation related products and programs in MENA.
- Benchmark UTR process and technology with Amazon developed markets.
- Gather requirements and conceptualize a transportation solution to solve a business problem.
- Own and drive UTR product portfolio and roadmap for MENA.
- Work with key stakeholders across various functions to define and launch a product/program.
- Own and drive the on-ground implementation of new UTR technology launches.
- Evaluate launch outcomes and reintegrate learning into the organizational plan.
- Set up standard operating procedures for UTR processes.
- Create metrics to monitor the compliance and adherence to processes.
- Contribute to deep dive and understand obstacles to improve UTR (under the roof) metrics on all fronts; safety, quality, productivity, and associate experience.

Cairo, EGY
- Comfortable working in ambiguous situations and to come up with solutions as per the situations faced.
- Ability to work under pressure and in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Excellent analytical skills to evaluate complex problems, perform RCA, and implement solutions.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
- Ability to write SQL queries.
- Resourceful to identify the way to get things done using limited resources.
- Orientation towards detail and precision.

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