Localization Experience Program Manager

**About the Role***

As a Localization Experience Program Manager for **MENA (Middle East and North Africa] **region**, **you'll work closely with our Product, Brand, Marketing, Regional and Operation teams to stay ahead of localizing content for product launches, marketing initiatives, and support releases. Partner with team members in the region to gauge and improve local language experience, ensure the quality requirements are shared with external vendors and work closely with vendors ensuring that they have the tools and coaching needed to deliver high-quality content. Understand the importance of scaling your efforts to meet the needs of the growing business. On top of it all, you will be owning quality and localization experience programs that are language-agnostic

**What You'll Do**:

- Own and handle Localization experience linguistic quality for **languages in the Middle East and Africa (MENA) **region**.**:

- Own language-agnostic quality programs that drive the highest quality output by our vendors
- Work with vendor resources to deliver localized content, handling high priority and high visibility content yourself
- Dedicate time to investigating localization issues found on our apps & website
- Use data to determine quality trends for your region's languages and create action plans to address any systemic issues
- Flag internationalization issues to the relevant product teams and guide vendors to fix linguistic bugs
- Evangelize localization services with key partners in both MENA and HQ
- Evangelize for RTL (Right-to-Left) design and best process for internationalization
- Continually update Style Guides and Glossaries for the languages
- Liaise between Uber product teams and Localization Program Management to recommend best solutions for internationally-friendly product design
- Develop, own and maintain relationships with regional teams
- Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve globalization across Uber
- Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

**What You'll Need**:

- Minimum 3 years of localization experience, preferably in the tech industry with Bachelors in Translation, Linguistics, or a similar field of study
- Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
- Experience handling Translation Memories, Glossaries, and Style Guides
- Excellent written and verbal communication skills, both in English and Arabic
- Understanding of bi-directional, RTL (Right-To-Left) languages and best process for internationalization and design for RTL
- Passionate about Uber and our mission
- Ability to lead operations at scale
- Be proficient in and run technical processes (e.g. Share internationalization best methodologies, advise Product/Engineers on best methods for QA/testing, ruhandlemanage linguistic QA processes)
- Evaluate Machine Translation (MT) and Generative AI / LLM related quality

**Bonus Points If***
- Analytical skills and experience or passion for using data to design quality or program management improvements
- Understanding of Machine Translation, Generative AI language-related technologies and capabilities
- Professional fluency in a language other than English and Arabic is highly preferred

**About Uber***

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of re imagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at the least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-offi