Call Center
2 days ago
Handle all customers inquires and solve product or service problems by clarifying the customer&complaint.Keep records of customer interactions or transactions, recording details of inquiries, complaints,or comments, as well as actions are taken.Refer unresolved customer grievances to designated departments for further investigation. Respond promptly to customer inquiries Handle and resolve customer complaints
Maadi, Nasr City, Smart Village and Dokki Years of Experience: 0-1Graduates OnlyMales OnlyFrom good to Very Good English LevelDetermined Military Service statusTechnical Knowledge (For technical support vacancy)
Xceed, Egypt’s leading business process outsourcing (BPO) and shared services company, In 2001 Xceed was founded to help clients around the world meet the requirements of the rapidly evolving global market. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions. Xceed eyes expansion as a goal and a vision, as it connects four continents in eight languages through ten sites in Egypt, Morocco and Mauritius. Xceed is fully owned by Telecom Egypt and has an overall operating capacity of more than 10’000 Omni-channel workstations and 8,000 remote agents, Delivering high-quality services across numerous industries, such as telecoms, fast food, technology, tourism, automotive, financial services, fast-moving consumer goods and healthcare. The company serves a number of and has continuous support from the Ministry of Communication. Its growing network of onshore and offshore corporate clients include key government accounts, Fortune Global 500 firms and a growing network of top industry clients. Capitalizing on the ground breaking success in the contact center area, Xceed extended the services to include “Human resources outsourcing”, “Finance &Accounting outsourcing” and “BPO consutancy”
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مصر, Egypt Nexfit Full timeAbout the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...
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