Manufacturing IT Operations Specialist

**
Job Description**:
You will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You will be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Training, education and/or experience in Computer Operations. Additional experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and crafts a winning culture.
- **
Responsibilities**:

- Coordinate and perform work under general direction from the site IT manager and in-line with GMIT policies and procedures
- Support GM managed LAN and WAN network infrastructure Hardware
- Support Wireless network and end device configuration / replacement
- Support the GM managed Supplier network
- Support Voip and analog phone devices
- Interface with plant engineering / maintenance for network support
- Interface to the plant business personnel, outside vendors, launch teams, as well as the Global IT staff
- Perform and Support network Change Controls as required
- Maintain plant network and device documentation
- Troubleshoot all network incidents and device issues
- Perform CISCO Devices configuration / replacement
- Support infrastructure project assigned tasks
- Complete plant network ticket requests
- Maintain IP addresses and DDI entries
- Maintain asset management for IT equipment
- Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place
- Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents (able to support a plant manufacturing shift alone)
- Coordinate fact finding and business impact assessment by contacting business partners
- Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners
- Provide troubleshooting to resolve device and network connectivity issues
- Use common corporate IT tools to perform asset management, patching, and software installation
- Use corporate IT tools to perform remote device management and user support
- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)=
- Perform user and device administration using Active Directory Security Groups
- ESXi initial configuration
- Participate with cross-functional teams as required
- **Qualifications**:

- 3 to 5 years of IT experience
- A bachelors degree in a technical discipline or graduate of a technical school/college in an IT discipline
- Experience in operations support - responding to requests and ongoing day-to-day support at the site level
- Manufacturing site experience is an asset, includes/not limited to familiarity with process control, error proofing, quality, production monitoring, and material management systems
- In-depth experience and practical knowledge of networking systems including WAN, LAN, firewalls, wireless
- Familiar with cloud computing
- Experience in deploying, executing, testing, validating OS updates and patches
- Experience in comprehensive network services & networks, including cable management & rack installations
- Good knowledge about ITSM, active directory, group policy, IT cyber security, Microsoft exchange server distribution groups, SAN, and Backup solutions
- MCSA certificate is a must.
- CCNA, ITIL, Microsoft Servers - VMware Certification is preferred

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.