Logistics & Customer Service Specialist

1 day ago

Mansoura, Egypt Sphinx Glass Full time

Handle the domestic customers’ accounts to ensure high satisfaction level through the operation process starting from sales inquiry till the delivery of the glass. -Customer satisfaction. -Forecast the future customer needs -Illustrate Company’s image & brand identity. -Ensure the collection -Receive the customers’ inquiries from the sales team or the customer directly then issue the Proforma invoice to ensure the collection. -Prepare the loading plan according to the customer delivery plan and the company’s tracks availability then communicate the delivery plan to the customers, in case of CPT (Carriage Paid To) issue the sales order and delivery notes to deliver the order according to the customer schedule. -Issue and revise the invoices then send them to the finance department for review to be sent it to the customer. -Receive the customers’ complaints and discuss them with the customers’ complaints committee to take the proper corrective action. -Analyze the customers’ consumption and help forecasting the new quantities for these customers and communicate them to the sales and customer service team. -Follow up the collection to ensure that the customer is paying according to the payment terms. -Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer. -Responsible for handling the customer complains file -Responsible for handling the Ex-Work export customer accounts
Education: B.sc of Commerce Experience: 3-5 years of experience Computer Skills: MS Office, MS Windows
Sphinx glass is an independent float glass manufacturer established in Egypt in 2008 by Glassworks, a platform company of Citadel Capital, the leading private equity firm in the Middle-East and Africa with other co-investors. Sphinx Glass uses PPG Industries' know-how, a leader in float glass technology, to produce superior glazing, automotive and silvering quality products under strict international standards. With years of experience in the field, Sphinx professional team began taking steady steps into making Sphinx Glass one of the leading manufacturers of float glass in the region. They have been working diligently to ensure that all customer requirements, no matter the customer capacity, are met efficiently. Sphinx Glass manufacturing plant works at an annual capacity of 200,000 tons. In conformity with the ambitious expansion plans, Sphinx Glass facility was set up to house two float lines to double its production capacity in the future.

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