Customer Service Representative

1 week ago


Mansoura, Egypt Sibelco Australia Full time

**Sibelco is a global leader in material solutions. Sibelco sources, transforms and distributes specialty industrial minerals - particularly silica, clays, feldspathics and olivine - and is a leader in glass recycling. Sibelco's solutions support the progress of modern life and serve industries as diverse as glass, ceramics, construction, coatings, polymers and water purification. The Sibelco Group operates 114 production sites in 31 countries, with a team of some 5,300 people.**

**Location**:Cairo

**Positioning**:The CSR reports to the Customer Service Manager of the cluster

**Role Purpose**:
Sibelco takes pride in working closely with our customers and gaining intimate knowledge of their needs and processes; drawing on our global resources and expertise to deliver solutions and real value for all end users of our products. As a Customer Service Representative (CSR) you are a part of this.

Being a Customer Service Representative at Sibelco means becoming the single point of contact for your assigned set of customers, relating to any commercial, technical or operational issues they may encounter. Your responsibility is to ensure that your customers are provided with outstanding Customer Service whilst complying with local regulation and Sibelco's processes and procedures.

**Responsibilities**:

- Customer Onboarding - main point of contact;
- Order and Contract Management - order entry, order tracking, billing, price increases etc.;
- Customer Inquiry Handling - dealing with offers, issuing of samples and complaints;
- Data Management - update master data, systems and shipment files;
- Logistics - perform inbound/outbound forwarding activities, key contact for local transport & shipping, plan internal transport, ensure transport documents compliant with local legislation
- Export - Track shipments, co-ordinate shipping and export documentation with customs agents for clearance on overseas deliveries
**About you**:
To be successful in this role you will need to:

- Be able to build good working relationships with internal and external stakeholders;
- Have knowledge with SAP;
- Have a Bachelor degree in Logistics, Business Administration, Transportation or other relevant field OR 2+years' experience in customer service/logistic in an international environment;
- Experience in export/import document handling highly regarded
- Be fluent in both written and spoken English;
- Be a people person who thrives working in a team;
- Have good time management and attention to detail; and
- Have Excellent communication and customer service skills.
**To Apply**:
Please note we will not be requiring agency services for this recruitment.

**Sibelco recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.



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