Cash Support Engineer

1 week ago

مصر, Egypt Vodafone Full time

**What you’ll do**:
**Role purpose**:

- Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems.
- Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement
- Managing infrastructure reliability, scalability and security using SRE principles.
- Automation of IT Infrastructure related tasks.
- Proactively monitor and optimize Infrastructure.
- Maintain and improve API-gateways, web servers, cache & database configurations, CICD pipelines etc.
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
- Maintain and monitor deployment, orchestration, of the servers, docker containers, databases, and general backend infrastructure.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
- Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity
- Participate in on-call rotations and active involvement in resolving incidents, writing production incident reports.
- Ensure environment stability, availability, security and performance and automation enforcement.
- Working closely with software engineers, product owners and systems engineers to understand requirements, participate in implementation and operate.
- Fixing support escalation Issues, helping to improve incident response and conducting post-incident reviews.
- Documentation & building Knowledgebase.
- Build tools that provide performance insights and engineering, empowering the system to solve issues faster/proactively

**Core competencies, knowledge, and experience**:

- Good knowledge of Unix/Linux operating system environments.
- Good knowledge of MYSQL DB
- Excellent system debugging skills, hands on experience with optimizing database configurations and queries for MySQL.
- Good knowledge in CI/CD pipelines and DevOps tools.
- Good knowledge in Openshift
- Good knowledge in Java, Spring framework, MySQL DB, Microservices architecture & distributed systems, with deep insight into newest technologies.
- Good knowledge in payments and Fintech
- Advanced troubleshooting, analytical and problem solving skills.
- Ability to debug, optimize code and automate routine tasks
- Ability to working a team and under stress in 24 X 7 work environment.

**Must have technical/professional qualifications**:

- Engineering graduate
- Ability to learn new technologies quickly and efficiently
- Excellent communication skills, both written and verbal,
- Excellent time management with a strong sense of urgency.

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