Domain - Sdn Technical Assure Specialist vois

23 hours ago

Mansoura, Egypt Vodafone Full time

**Role purpose**:
**Key accountabilities**:

- To pro-actively investigate, analyse, and diagnose issues through thorough examination of the data collation and tool sets provided for analysis.
- Undertake or support rapid restoration of services within service level agreement (and prior to critical Service failure or Security breach when possible)
- Take an overall pro-active responsibility for the technical support of issues arising within a customer SDWAN/SASE environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
- To investigate and resolve problems identified using pro-active (management / monitoring) tools - where possible before critical Services are impacted, or security breaches occur.- Ensure that incidents are escalated accordingly when necessary, and in line with agreed service level agreements.
- Develop / follow documented and agreed business processes / procedures in the event of a fault or Security incident
- Identify and highlight any deficiencies in the business processes / procedures, offering recommendations and undertaking any corrective action if/when approved.
- Ensure that all alerts/events generated are investigated and are effectively communicated in accordance with

agreed operational procedure.- Investigate and analyse complex incidents / problems and engage with Cisco (or appropriate design authority) resource where necessary
- Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports
- Engaging with Design functions or Customers to remedy/rectify any discrepancies found during monitoring or troubleshooting.
- Engaging with Vendors / partners to ensure faults are remedied within agreed timeframes and in-line with contracted SLA’s.
- Participate and support in a shift team based on rotational schedule
- Become an expert in multi-vendor SD-WAN/SASE technologies
- Completion of in-life changes to the service (adhering to change-management process), validating and ensuring changes will have no impact to the service or security posture of the solution or the policy compliance.
- Provide feedback, assistance, and guidance from a technological and process perspective to enhance and improve customer experience.

**Core competencies, knowledge, and experience**:
**Essential**
- 3-5 years of Proven expertise/experience in SDN Cisco Meraki Solutions (Routers ,Switches, Access Points,Camera,..tc)
- Strong understanding of Network technologies (SD-WAN, MPLS, Internet, TCP/UDP)
- Positive team player attitude, ability to collaboratively address any complex issues.
- Strong communication and presentation skills
- Excellent Customer relations skills
- Good problem-solving skills.

**Desirable**
- Meraki specific SDN qualifications (e.g., ESMS1,ESMS2)
- Knowledge of Fixed Networks (Internet,MPLS VPN,..etc)
- Python Network Automation
- Experience in working in customer interfacing and operation roles.

**Must have technical / professional qualifications**:

- Relevant University degree in Networking, Computer Science, or a related field.
- Knowledge and understanding of the enterprise technology market.
- Experience of working in a support role for SDN Cisco Meraki Solutions, preferably gained in an international environment/global context.

_VOIS#WeMoveTheWorld#MoveWithUs

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