Oracle Css

Oracle CSS - Services Solutions Architect (Presales -Egypt)-230003HX

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Background**:
Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.

The ACS SSAs should have experience of service commercial propositions with regard to pricing, approvals, legal and contracting.

All ACS SSAs have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.

**SCOPE**:

- Location: Cairo, Egypt
- Geographic area of responsibility: Middle East and Africa (MEA)
- Reports to: Director - CSS MEA Service Solution Architecture
- Languages: Fluent spoken and written English and Arabic language capability required
- Customer facing
- Has no direct reports, but often leads and/or guides the activities of virtual teams to build service solution propositions for customers
- Works with multiple customers across all sectors/countries in the ACS MEA region, in collaboration with Oracle ACS and Oracle cross-line-of-business (xLoB) teams
- Works on services related opportunities across the entire lifecycle of all Oracle cloud and on-premises products. ACS opportunities typically involve extensive Oracle xLoB collaboration, and require the ACS Service Solution Architect to work within xLoB teams, covering enhanced support, operations and managed services requirements
- Works with the local ACS Sales and xLoB teams to:

- Identify, build and win leading edge/new logo services opportunities across existing and new Oracle ACS customers
- Use their IT services expertise to work with customers to identify a complete picture of services requirements, and use their IT services experience to validate that all appropriate options have been considered
- Build and articulate compelling ACS service solutions for each opportunity, addressing identified customer business needs
- Work with our service delivery teams and SMEs to ensure the service requirements, risks and costs associated with each ACS service proposition are fully understood and addressed
- Assist ACS to continue to achieve its growth targets and strategic initiatives
- Work with appropriate Oracle Partners, i.e. resellers, SIs, partners, and alliances

**RESPONSBILITIES**:

- To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representative
- Work with the customer, ACS management and the xLoB account teams to:

- Understand the customer’s business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals
- Gather and assess customer needs, both business and technical and translates these into ACS service solutions
- Build and lead virtual teams associated with these large scale opportunities
- Effectively communicate with customers to be able to articulate both the high level principles and detail of all service components in a proposed customer solution
- Build customer loyalty through achieving a trusted advisor relationship
- Work proactively to build and leverage an effective and extensive network across Oracle xLoBs - be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions
- Collaborate effectively internally and externally to ensure effective service solution design and development
- Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities
- Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle
- Demonstrate a strong understanding of the IT services competitive marketplace
- Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, commercial, product management
- Work with ACS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery
- Navigate Oracle internal tools and processes to effectively participate and enable ACS sales
- Transfers knowledge to other participant roles on the deal, account teams, delivery and across the ACS Service Solution Architect community

***

**EXPERIENCE**:

- ACS SSAs has 10+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.
- A typical experience profile for successful individuals in this role would include most if not all of the following:

- 10+ years of IT services, including significant direct experience of services roles within external IT services prov