Compliance Specialist-german Speaker

5 days ago

مصر, Egypt Vodafone Full time

**Role purpose**:
Is to make sure that operation is conducting its business in full compliance with internal and external rules/regulations to ensure best customer experience, as well as professional standards, accepted business practices, and internal standards.
- Develop and implement an effective compliance program to ensure adherence to internal/external rules and regulations.
- Create sound internal controls and monitor adherence to them.
- Proactively audit processes and practices to identify weaknesses and failures.
- Collaborate with Quality and HR when needed.
- Set plans to manage compliance violations.
- Investigate complaints raised by local markets and partners to spot failures.
- Educate and train employees on regulations/process when needed.
- Govern on recommended actions sent according to consequence matrix.
- Analyze trends and prepare periodical reports to track progress and spot gaps.
- Track individuals compliance performance and provide dashboard.
**Core competencies, knowledge and experience**:

- Excellent stakeholders management.
- Outstanding communication skills.
- Excellent presentation skills.
- Strong analytical skills.
- Problem solving.
- Creativity and innovation.

**Must have technical / professional qualifications**:

- Minimum of 1 year experience in contact center industry.
- Minimum of 1 years experience in German Account account (TV Unit - Customer facing).
- Excellent MS Office skills (Excel, PowerPoint, Word).
- Ability to communicate to various levels effectively.
- German Language Level (C2).
- Familiar with the technicality/ Knowledge of GE consumer Care (TV Unit - Customer facing).

**#_VOIS

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