Admin Assistant for Food

**Additional Information** Direct Report / Director of Food & Beverage Dotted line / Executive Chef

**Job Number** 24034724

**Job Category** Administrative

**Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Direct Report / Director of Food & Beverage

Dotted line / Executive Chef

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Managing staff schedules: assist in creating and maintaining staff schedules, ensuring adequate coverage during peak hours and special events. This may involve coordinating with the HR department to handle time-off requests and scheduling changes.
- Assisting with menu planning: They collaborate with chefs and kitchen staff to plan menus, taking into consideration customer preferences, dietary restrictions, and seasonal availability of ingredients.
- Handling customer inquiries and complaints: acts as a point of contact for customers, addressing their queries, concerns, and complaints related to food & Beverage orders, delivery, or quality.
- Assisting with event coordination: may be involved in organizing and coordinating food & Beverage -related events, such as banquets, conferences, or weddings. This includes liaising with clients, arranging menus, and coordinating with the kitchen and service staff.
- Providing general support.
- Coordinate and schedule meetings, appointments, and events for the food and beverage management team.
- Assist in the preparation and distribution of departmental reports, presentations, and other materials as required.
- Manage and maintain inventory of office supplies, ensuring that necessary items are always available.
- Assist in the recruitment and hiring process for food and beverage staff, including posting job ads, screening resumes, and scheduling interviews.
- Coordinate and arran