Operation and Support Engineer

2 weeks ago

القاهرة, Egypt P2H Arabia Full time

**Who we are**:
P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients.

Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across multiple regions.

We established P2H Arabia to solidify our footprint in Riyadh and boost our regional presence.

P2H Arabia has been operating in Saudi Arabia for seven years, focusing on large-scale digital transformation for Enterprise and Government clients. We are here to stay and develop local content.

We invest significant efforts in understanding the local environment and specific domains to ensure our products are valuable to local communities and have a long-lasting impact.

Our Services: Software Development Services, Emerging Technology, Technology Consulting Services, UI/UX Design and Development, Cyber Security, Team as a Service.

**About Role**:
We are seeking an experienced Operation and Support Engineer to join the team that creates new complex solutions for government clients from the Middle East.

**Your impact**:

- Monitor and maintain system performance, availability, and reliability across production environments
- Troubleshoot and resolve technical issues related to hardware, software, and network systems
- Provide technical support and guidance to internal teams and end-users
- Implement and maintain operational processes and procedures to enhance system efficiency
- Conduct system upgrades, patches, and maintenance activities
- Develop and maintain documentation for systems, processes, and procedures
- Assist in incident response and disaster recovery efforts
- Stay updated on industry trends and best practices in operations and support

**Requirements**:
**We are looking for someone who has**:

- 5+ years of experience as an Operations and Support Engineer or in a similar role
- Strong knowledge of system administration, networking, and IT infrastructure
- Proficiency in troubleshooting and diagnosing hardware and software issues
- Experience with monitoring tools
- Experience with working in service management tools like Zendesk or Jira Service Desk
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus
- Strong analytical and problem-solving skills
- Excellent communication skills and ability to work collaboratively
- Relevant certifications (ITIL, CompTIA A+, Microsoft Certified) are a plus

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