Technical Support Engineer

2 weeks ago

القاهرة, Egypt Jadeer Full time

**Job Title: Technical Support Engineer**

**Department**: Technical Services**
**Location**: Nasr City, Cairo**
**Reports To**: Technical Support Manager**

**Job Summary**

***Key Responsibilities**

***Technical Support**:
***:

- **Provide**remote and on-site support** to clients for troubleshooting network and cybersecurity issues.**:

- **Perform installations, configurations, and maintenance of hardware and software solutions for clients.**:

- **Diagnose and resolve technical issues efficiently, ensuring mínimal downtime for clients.**

***Client Engagement and Support**:
***:

- **Conduct**network surveys and sizing** for clients, understanding their needs and recommending tailored solutions.**:

- **Build and maintain strong relationships with clients, ensuring their satisfaction with the services provided.**:

- **Provide technical training and guidance to clients to optimize the use of solutions.**

***Cybersecurity and Networking**:
***:

- **Implement and support network and cybersecurity solutions, ensuring robust protection against threats.**:

- **Monitor and assess client systems to identify potential vulnerabilities and propose solutions.**:

- **Stay updated on the latest trends and technologies in networking and cybersecurity to provide cutting-edge solutions.**

***Documentation and Reporting**:
***:

- **Maintain accurate records of installations, support activities, and network configurations.**:

- **Prepare and submit detailed reports on support activities, network surveys, and client feedback to management.**

***Qualifications**

***:

- **Bachelor’s degree in**Engineering**, preferably in Computer, Telecommunications, or Electrical Engineering.**
- **Minimum 5 years** of experience in technical support with expertise in networking and cybersecurity.**:

- **Proven experience in**installations**,**remote support**,**on-site support**, and**network surveys and sizing** for clients.**

***Skills**:
***:

- **Strong knowledge of networking protocols, firewall configurations, and cybersecurity tools.**:

- **Hands-on experience with network design and implementation.**:

- **Excellent troubleshooting and problem-solving skills.**:

- **Strong verbal and written communication skills to interact effectively with clients and team members.**:

- **Proficiency in using support tools, and documentation software.

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