Shopping Experience Team Leader

**Job Requisition ID**:166811

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. Ensure customers are satisfied, drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

**What you will do**:

- Ensure Customer guidance is in place to ensure an easy customer flow
- Ensure the waiting time and queuing policy are maintained as per bench mark
- Support the co-workers when they cannot resolve customer’s complaints, dealing positively and quickly with the issues raised by our customers
- Fulfill daily tasks and monthly KPI’s, required by group leader.
- Coach other co-workers, support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list.
- ensure that all co-workers are aware of our targets sales, services and EBP’s
- Find for more effective ways of working in order reduce costs
- Ensure that all department SOP are shared with the co-workers
- Receive, count and sign off for cash float for the day form the Accounts Department.
- Ensure that the cash and coins are organized properly as per their denomination in the till.
- Prepare reconciliation document at the end of the business day accounting for all transaction. Manage identified errors and ensure they are rectified.
- Collaborate with Finance to get the control on discrepancy and investigate discrepancies.
- Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
- Ensures that the co-workers are trained in their job and are able to give the right information’s to our customers
- Ensure that the co-worker are providing an excellent customer service and acknowledge the customers

**What you will need**:

- 3-4 years experience in retail environment
- 1 year experience leading a team
- strong communication skills

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

**About Al-Futtaim IKEA**

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.