Sales Data Analyst

3 days ago

مصر, Egypt Vodafone Full time

**Role purpose**:
Stakeholder management to ensure communication, flow of information and to keep abreast of all account movements to effectively manage change.
Interrogation of data, identifying anomalies and providing solutions. Create and maintain a suite of information with insight on movement, new customers and trends within segments.
Manage and prioritise activity demonstrating best practice and meeting all SLA’s. Lead the way in adoption of sales support, tools, systems and processes.

**Key accountabilities and decision ownership**:

- Ensure account allocations are swiftly and accurately assigned and in alignment with all billing and CRM systems for management flow and reporting.
- Provide a monthly suite of information and insight for stakeholders to be reviewed and analysed in session, with a plan to remove any negative factors.
- Create and maintain department processes and procedures to support in training and education to the sales and wider community and to identify methods for better ways of working.
- Conduct data cleansing activities on data gaps and errors. Develop methods and processes to identify and improve data quality ongoing
- Support Request triage, supporting our users with queries, access management and system defects

**Core competencies, knowledge and experience**:

- Good analytical skills, with ability to interrogate and analyse data
- Compentency with Excel
- Strong stakeholder engagement with ability to influence across the organisation.
- Positive attitude with an energy for development
- Confident comunicator with the ability to simplify insight and data
- Experience in CRM systems (ideally Salesforce)
- Understanding the Sales Ops team strategy and business impact
- Self starter, prioritising own workload

**Must have technical / professional qualifications**:

- Microsoft suite including advanced Excel

_VO**IS

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