Business Transformation Analyst

**Role Purpose**:
The Business Transformation Analyst will be a part of the Costumer Demand and Transformation Chapter, working directly as a team member in the Product interlock Squad, under the Global Vodafone Business Technology Solutions umbrella, the focus will be managing the onboarding process for new products in Vodafone Business portfolio from early development phases until products are ready to be in the market.
The Role required good upstanding for all aspects of Vodafone Business Technology Solutions delivery methodology and frameworks, from Product Design, to presales activities, then post sales and delivery activities, until project is handed over to transition and operations.

Robust understanding of SAFe Agile organizational Framework, with ability to integrate and blend with relevant Squads and Guilds based on the Chapter Strategic vision and business demands.

**Key Responsibilities**:

- Lead Product interlock activities, ensuring the design of the delivery of new products within Vodafone business portfolio is done in an Agile and lean methodology.
- Ensure that products end to end delivery life cycle will match the customer demand and expectation.
- Ensure that the new products knowledge is properly explain to all entities and risk assessment for each product is done in a proactive manner.
- Accountable for keeping the current end-to-end process for existing products is optimized and always revised with the customer feedbacks.
- Ensure that Delivery of squad outcomes is done based on the SAFe agile framework methodology
- Build digital reporting tools to track the progress for all inflight product development squads.

**Core Competencies**:
**Digital Tools**:

- Strong Knowledge in Microsoft Power Automat and Power APPs
- Good Knowledge in using Jira and Confluence
- SharePoint Advanced capabilities Structure, Document & Record Management & Auditing,
- Microsoft Power BI Knowledge is a Plus.
- Sprint Knowledge for Jira platform and how to use it in the sprint planning and delivery.

**Presales and Project Management**:

- Good understanding for pre-sales, post sales models
- Good understanding for projectized organization
- Good understanding for Project Governance models
- Good understanding for projects delivery methodology and project life cycle
- Good understanding of different PMO functions (mainly Stakeholder Management, Project Governance)
- Good understanding of Service KPIs

**Core Competencies, Knowledge and Experience**:
Master’s or bachelor’s degree in Engineering, Computer Science or equivalent
Minimum 2 years of working experience, in a multinational environment preferably in Telecom & IT.
Extensive experience of the delivery processes, the delivery management processes and operational management experience
Capable to lead/define/negotiate SLAs towards internal or external support organizations
Ability to set-up, facilitate and lead service improvement/’Workout’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)
A ‘completer-finisher ‘taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
Hands-on experience of implementation of continuous improvement programs and Lean solution
Hands-on experience of large business transformation programmes and projects
Excellent analytical skills
Excellent interpersonal skills
Sets expectations, tracks, and communicates results
Creative and change-oriented
Adaptability and flexibility
Exceptional verbal and written communication skills
Ability to work independently and to establish priorities
Six Sigma Certification is a Plus
Prince2 Certification is a Plus
CSM or CSPO Certifications is a plus
Experience of leading Continuous Improvement projects for telecom industry is a plus
Experience of leading transformation projects for telecom industry is a plus

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