Business Analyst It

1 week ago

مصر, Egypt Orange Business Services Full time

**About the role**:
The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.

The business Analyst will be the interface between the business teams from one side and the ORA development team on the other side. He/She will be working closely with the Product owner and the product IT delivery manager.

In an Agile context, the business analyst is required to undertake the following responsibilities:

- Transforming business needs into functional / IT expressions.
- Understand data sources purposes and structure and how to integrate them within the project
- Studying the impact of any TTM projects, business projects or any IT transversal projects on ORA proposing solutions in-line with the project needs and objectives.
- Working with the marketing and business teams to define the following:
- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Interlocking with our business experts to coach the implementation and the deployment phases of the solution as well as planning the sprint meetings, demos and User acceptance testing.
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support t as well as supporting the ORA users during the early support life-cycle phase.

To achieve all of the above the business analyst will interlock and collectively work closely with the following stakeholders:

- Marketing and business teams
- TTM project managers
- Delivery teams
- Production teams
- Application managers

**Requirements and skills**:

- Strong SQL knowledge
- Technical proficiency regarding database design development, data models
- Problem-solving skills.
- Knowledge of data visualization software like Power BI, Tableau, Qlik,..

**About you**:

- 5+ Years’ experience working in an multinational telecoms / IT environment
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
- Prioritization and time management
- Team work, simplicity, agility, flexibility, adaptability, result driven and autonomous
- Excellent written and verbal communication skills, **fluent** in English. French is a **plus**

**Additional information**:
N/A

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular

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