English - Technical Support Specialist (Only Fluent

1 week ago

مصر, Egypt Flairs Tech Full time

**Key Responsibilities**:

- Support clients with their use of our product - answering questions and resolving problems relating to functionality, features, and configuration, etc.
- Provide expertise on the best use and practices of the software and environment.
- Act as a trusted advisor to all facets of customer engagement.
- Manage calls, both technically and politically between different customer business units (LOB, networking teams, server teams, security teams, etc.)
- Provide excellent customer service to our clients. Understanding client queries quickly and providing concise, clear written and verbal instructions to reach a positive outcome on their issue.
- Maintain relationships with key contacts at customers' sites.
- Proactively assign and respond to support requests in a timely and efficient manner - ensuring excellent customer service standards are always maintained.
- Own and manage cases through their entire life cycle, ensuring case administration is completed in-line with departmental policy.
- Pro-actively develop/maintain an in-depth understanding of our platforms including core functionality, new features, and general updates.
- Pro-actively develop/maintain an in-depth understanding of key product specific diagnostic tools/systems.
- Maintain relationships with key departments.

**Requirements**:
Knowledge/understanding of MS Windows Server on premise/Azure, Active Directory)

Understanding of Web Technologies (IIS, HTML, XML etc.)

General Knowledge of Search Technologies (SharePoint, Elastic, Azure)

Networking

**Desired Skills (but not required)**:
Document Management Systems

MS SQL

General knowledge of Security protocols (TLS, Encryption at Rest, Digital Certificates)

General knowledge of Disaster Recovery/High availability/Load Balancing

Availability 24 hours for Urgent issues

Available to work in Eastern European time zone (EET)

Pay: E£18.91 - E£22.78 per hour

Expected hours: 40 per week

Application Question(s):

- What is your English Level?

1- B1 (Good) 2- HB1 (Very Good) 3-B1+ (Excellent) 4- B2 (Fluent) 5- C1 (Native)
- What is your Expected Salary?
- Are you Flexible with working US Shifts (from 3PM to 12AM/ from 4PM to 1AM)?

**Experience**:

- Technical Support: 1 year (preferred)
- HTML and CSS: 1 year (preferred)
- Windows Server: 1 year (preferred)
- Networks: 1 year (preferred)

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