Application & Service Supervision Engineer

2 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:
**Job Purpose**:
**Key Tasks and Responsibilities**
- Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
- Tracking/Solving all monitoring incidents raised by servers’ owners.
- Perform technical escalations in line with our Fault Management policy
- Liaise with other relevant internal departments to ensure all incidents are managed properly
- Participate in Crisis Bridge in order to keep the business updated.
- Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.

**About you**:

- Degree in telecommunication and/or computer sciences engineering field
- Professional Experience:

- 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
- Functional knowledge of Operating Systems + Cloud Computing Basics.
- Strong knowledge of Networks and Security
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Good understanding of ITIL processes (ITIL Foundation)
- Skills & Qualifications:

- Good interpersonal and communication skills
- Good time management, and organizational skills
- Customer Oriented Attitude
- Strong Customer Service Experience
- Ability to work under pressure and multitasking
- Proactive and self-motivated
- Accountability, commitment and having a sense of urgency
- Team Spirit
- Strong problem solving and research skills
- Ability to work on out of business hours and/or in call basis
- Ability to work on 24*7 shift basis

**Additional information**:
Fluent in both English and French is a must (spoken and written)

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular

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