Call Center Agent

1 day ago

القاهرة, Egypt Nestlé Full time

**Call Center Agent**
**POSITION SNAPSHOT**
Company: Nestlé Business Services

Location: Cairo, Egypt.

**Position Summary**

**Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.**

**A Day in the Life**
- Responsible for handling Waters Consumers Requests
- Responds to requests by completing transactions and forwarding inquiries.
- Coordinate with the Home and Office Delivery Distribution Team to provide quality service to customers.
- Identify, investigate, and resolve customer complaints.
- Recognize and report patterns in customer calls to the managements.
- Sells extra services by identifying upsell chances and discussing new features.
- Gather all customer information and enter it into the ACW system.

**AM I a GOOD FIT?**
- Bachelor’s degree in business
- 0-1 years of experience in relevant field
- Strong Communication skills
- Strong Sales Skill
- Strong typing skills (Arabic and English)
- Ability to work in a challenging environment

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