Cloud Solution Specialist

2 weeks ago


مصر, Egypt Orange Full time

24/7 customer support
- troubleshooting and handling customer incidents, changes ,events & problems
- dealing with customer issues and meeting SLA/KPIS
- Handling escalations.
- replying over customer inquiries through mails, phones..etc
- working on known error database.
- documentation of Technical instructions.

**about you**:

- strong communication and customer facing skills
- good knowledge of network and cloud fundemantals.
- experience/ Knowledge in installing, configuring and troubleshooting Windows OS.
- Experience / knowledge with Microsoft Active Directory.
- Experience/ knowledge with Linux OS Administration/troubleshooting is recommended.
- VMware Administration & troubleshooting experience is preferable.
- Excellent Command of English Language.
- French Language is a highly recommended.

**additional information**:
N/A

**contract**:
Regular



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