National client Relations Executive

7 days ago

مصر, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

**What you will do**
- Handling All types of Client Requests & complaints related to the community including walk-in clients.
- Create & Arrange Community Activations that increase client engagement and eventually increase brand loyalty
- Work with Marketing Team on Seasonal Greetings and Giveaways to Community Residents.
- Monitoring the updates on Community Breaches & Violations.
- Handling and Creating a Pivot Sheet for Multiple Owners & Vip customers
- Work on Sending out important announcements and notifications to all Residents in both Commercial & Residential Campuses
- Create and Deliver Welcome Packages for new owners & new handed-over projects

**Required Skills to be Successful**
- Customer Centricity.
- Teamwork
- Communication
- Fast Learning

**About the Team**

The property Management team is a group of highly motivated, collaborative, and fun professionals across Egypt, looking for a member to add to the department.

**What equips you for the role**
- Bachelor's degree in a related field.
- Minimum 2 years of relevant experience in a similar position.
- Strong Communication Skills
- Excellent Knowledge of MS Office Applications
- English & Arabic Fluency

**About Al-Futtaim Group Real Estate**
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

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