HR Specialist

2 weeks ago

القاهرة, Egypt Vodafone Full time

**Role Purpose**:

- Manage system related activities, handle end to end employee’s system related life cycle (New starters, system changes, leavers, and payroll reports)
- Generate and provide HR management information reporting and analytical information support to stakeholders
- position requires strong organizational skills, attention to detail, and a solid understanding of HR Operations basics

**Key accountabilities and decision ownership**:

- Resourcing Operations
- Manage Resourcing Ops day-to-day Ops and ensure the Personnel team is adhering to:

- Responsible for Creating vacancies MPR
- Post vacancies on Success factor & eightfold.
- Archiving resumes and scheduling applicant interviews.
- Informing job applicants with required hiring documents

Personnel Ops:

- Assist with day to day operations of the HR functions and duties
- Ensure relevant documentation is available for all HR systems/processes and procedures.
- Maintains and supports delivery of service within agreed Service Level Agreements for specific customer types.
- Participate in HR Projects and Initiatives correlated to HR systems.
- Revises specific processes and procedures when needed and informs the stakeholders about the changes.
- Develop and enhance current processes.
- Issuance and authorization of Personal Documents (HR Letters, Payroll letter & Embassy Letters/Govern
- Personal Documents Withdrawal and return process.
- Documents archiving for all FTEs
- Manage Onboarding / Off Boarding Processes Contract Activities:

- New Joiners Contract Signing Activities - Contractors to Employee Conversion sessions
- contract renewals processing
- Ability to handle sensitive information with confidentiality and discretion.
- Handling all in and out HR operations as preparing paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience, as well as managing and completing all paperwork for resigning employees.
- Communicating with designated parties hiring or exiting of department team members.
- Escalation management - Resolve escalation on priority and at root to avoid recurrence.

General:

- Ops Quality Control:

- Ensure compliance to 95% - Accuracy and Quality.
- SLA doesn’t breach 5 WD - Hit or Miss
- Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management.
- Adheres to service delivery model, resolves and closes requests as per defined SLA.

**Core competencies, knowledge and experience [max 5]**:

- Stakeholder management
- Effective communication across all levels
- Prior experience in HR systems & excel

**Must have technical / professional qualifications**:
**A. Education & Experience**:

- Bachelor’s degree
- 3 to 5 years of HR experience preferable
**B. Skills and Abilities**:
**Technical Skills**:

- Good Knowledge and expertise on MIS and Customer service experiences
- Advanced Skills in Microsoft (Excel, ppt)
- Knowledge for success factors HR Modules and EVO HR systems

**#VOIS#WeMoveTheWorld#MoveWithUs**:

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