IT Business Analyst

2 weeks ago

Cairo, Egypt Orange Business Services Full time

**About the role**:
The IT Business Analyst will be the interface between the business teams from one side and the development team on the other side. He/ She will be working closely with the product owner, technical lead, the SCRUM master managing the project and architect in addition to the product IT delivery manager.

In an Agile context, the IT BA is required to undertake the following responsibility:

- Transforming business needs into functional / IT expressions.
- Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives.
- Working with the marketing and business teams to define the following:

- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support as well as supporting the users during the early support life-cycle phase.
- Fully understand the Business Layer ecosystem
- Understanding and implementing of security and data protection.

To achieve all the above the business analyst will interlock and collectively work closely with the following stakeholders:

- Marketing and business teams
- Project managers
- Delivery teams
- Production teams
- Application managers

**About you**:
**Functional Skills**:

- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
- Prioritization and time management
- Teamwork, simplicity, agility, flexibility, adaptability, result driven and autonomous

**Technical Skills**:

- ITIL knowledge (Expert certificate is a plus)
- Previous working experience in Agile and DevOps
- Proficiency in the below is a plus:

- Experience using advanced JavaScript libraries and frameworks such as NodeJS, VueJS, etc..
- Database (SQL server/MySQL/MongoDB/Cassandra)

**Additional information**:
**Educational background**:

- B.Sc. in computer science or equivalent
- Fluent in English, French is a plus

**Professional Experience**:

- 8+ years’ experience in the IT field
- 2+ years’ experience in development activities

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular

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