Sr. Supervisor, Marketing Solutions

About the job Sr. Supervisor, Marketing Solutions

**Purpose of the job**

Lead the feasibility assessment, budget estimation, planning for the marketing projects assuming an advisory role for technical feasibility for the the required concepts/ quick wins for implementation and exploring the new features, suppliers products proposing long term technology enablers that would pave the way for the future marketing propositions.

**Duties and responsibilities**
- Lead the feasibility assessment, budget estimation, planning and delivery of the marketing projects.
- Assume an advisory role as a central point in commercial for technical expertise and guide market segments on the feasibility of the required concepts and the quick wins for implementation.
- Design optimum business/technical solutions for new products /services with the most efficient commercial approaches from the customer /operator standpoints.
- Explore and introduce new features, technology enablers that would pave the way for the future marketing propositions.
- Act as the focal point in consumer business unit for interfacing with technology for the technical enablers.
- Engage with suppliers, Orange group to explore newly introduced technologies, products/services.
- Brief and guide marketing segments on the available / new technical features that would facilitate products/services development and deliver outstanding customer experience.
- Prepare regular status reports for the managed enablers and ensure that updates are cascaded to the marketing segments/management.
- Develop best practices and tools for solutions design and validation.
- Build the knowledge base required for technical queries needed for new concepts creation.
- Provide commercial forecasts from market segments, for usage and traffic of new services and ensuring the alignment with technology on impacted platforms and capacity planning.
- Monitor competitive activities and provide recommendations for counter offers, improvements, usability, and relevancy to the industry/market.
- Participate in the suppliers assessment and selection, by validating the compliance to the commercial requirements.
- Responsible for validating all customer touch points and customer journeys to ensure best customer experience, and direct all relevant enhancements required across the different portfolios.
- Responsible for validating the final specifications, functionality and service acceptance tests throughout the implementation phase of product development.
- Manage, plan, request and execute all campaign types and guarantee execution as per design and capacity.
- Implement the enhancement & development needed on the different channels in correspondence to the market needs (capacity, functionality)

**Job specification**

**Education**
- Bachelor degree from a recognized university, preferably Computer Science or Engineering.
- Project Management Professional certification (PMP) is preferable.
- Master degree in a relevant field or MBA is a plus.

**Experience**
- Minimum 5 years of experience in the telecommunication industry.
- Minimum 3 years of experience in the service design of telecom products and services.
- Minimum 3 years of experience in products and services development cycle and processes.
- Minimum 3 years experience as PM.
- Knowledge of OEG systems and platforms.
- Knowledge of the telecom sector in general and in Egyptian market.

**Skills and abilities**
- Fluent in English both spoken and written
- Ability to simplify complex issues and present them in an understandable manner.
- Ability to transfer knowledge.
- Ability to work within a multicultural environment.
- Ability to work under stress / pressure.
- Excellent communication & interpersonal skills.
- Strong analytical skills & problem solving skills.
- Strong leadership skills & effective project management skills.
- Strong writing and presentation skills.
- Good knowledge of marketing fundamentals.
- Good planning and organizational background.
- Good negotiations skills.
- Good coordination and follow-up skills.
- Expertise in Microsoft Office Tools
- Proficiency in MS project and other PM tools.