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Salesforce Administrator

2 weeks ago

Cairo, Egypt Living Stones Group Full time

**Job Summary**

This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.

**Main Responsibilities**

**Management & Administration**
- Designing, developing, and configuring customized solutions using the full Salesforce toolset, including custom objects and fields, validation rules, workflows, and approval processes;
- Developing, creating and managing customized reports and dashboards as needed;
- Work cross-functionally to maintain and improve upon Salesforce integrations with both internal and third party systems;
- Working with end users to understand needs and incorporate processes (workflows, tasks, and dashboards);
- Developing and managing technical solutions as needed, integrating supporting technologies, and managing the solution life cycle;

**Technical Support**
- Assessing and implementing Salesforce software releases;
- Creating and maintaining detailed documentation for technical designs, project plans, deployments, and training documents;
- Troubleshooting user issues as they occur;
- Working with MYF to ensure any integrations from MYF systems run effectively;
- Providing technical support on marketing campaigns using Marketing Cloud or Journey builder; and
- Managing user onboarding, permissions and operational governance.

**Cross-functional Team Collaboration**
- Leveraging Salesforce resources to continue to support and drive MYF's initiatives;
- Working to continuously identify process improvements in reporting, analytics, and performance metrics within the Salesforce environment;
- Working cross functionally to ensure tools and processes are optimized to meet current and future business requirements; and
- Meeting with teams regularly to discuss and resolves Salesforce challenges and new initiatives.

**Training, Documentation, and Industry Research**
- Overseeing and participating in the creation of technical documentation on any customized solutions;
- Providing training as needed to new and existing business school faculty and staff;
- Seeking input from faculty, staff, and administration on emerging needs and developing solutions; and
- Keeping abreast of new Salesforce features and functionality.

**Qualifications & skills**

**Education**
- Bachelor's degree or an equivalent combination of education and experience in IT or related field;
- Salesforce Administration Certification or equivalent; CRT101, ADX201 and ADX201E is plus

**Skills**
- Fluent English is a must.
- Extremely strong analytical and communication skills.
- Self-motivated and able to work independently, but collaborate effectively; and
- Good citizenship and the ability to work well with colleagues

**Preferred Qualifications**
- Experience working in a non-profit or hospital environment;
- Demonstrated experience in Salesforce administration;
- Extensive experience with database design;
- Experience with report design and optimisation and process management;
- Experience analysing and documenting different system flows, process flows and work flows;
- Experience in data migration/bulk data loading into Salesforce desired;
- Experience with handling Salesforce integrations and Marketing Cloud;
- Excellent communication, analytical, strategic thinking and organisational skills;
- Proactive problem-solving skills, attention to detail, ability to motivate, and ability to learn new tasks quickly; and
- Ability to support and work in a project development and support environment with ability to diagnose and solve problems quickly.

**Working Conditions**
- Hours: Full Time
- Days off: 2 days off
- Hybrid working environment.
- Time zone: USA

**Our Values & Work Ethics**

WE ARE FAMILY

Our success is not only measured by numbers and achievements. Living Stones Group is a family where every team member has nobility, loyalty and self-worthiness, and our clients are an extension to our family. We focus on creating a safe and healthy environment, and have good relationship among team members and clients.

**VALUES**

DESTINATION

We explore and communicate why and where we’re going. We learn why and where our client is going. We make progress on our journey and take each day as an accomplishment.

DISCIPLINE

We are determined to get there. We strive to be consistent and accurate in our journey process.

DELIVERY

We deliver every action with pride and with integrity, we deliver what we promise.

DECISION

We make decisions based on why we’re doing a task, and we take ownership of the risk and result.

DIGNITY

Every team member has nobility, character and self-worthiness. We are family, and our clients are an extension of our family. We care about each: health, safety, relationship.