English Travel Advisor

5 days ago

محافظة الجيزة, Egypt Transcom Egypt Full time

**What's in it for YOU**
- Best salary in the market -Transportation provided -Medical and social insurance -Location is in Smart village

**Join our Transcom Family as a Customer Service Representative**

Job Responsibilities:

- Provide customer support and responding promptly to all queries via phone.
- Assist customers with travel reservations, cancellations, ticketing, and other travel-related concerns.
- Respond and resolve inquiries with active listening, and are identifying additional needs and support by suggesting upgrades in products and services.
- Maintains the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
- Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality

**What are we looking for**:
Fluent English Speaker: level B2/C1

Basic use of MS Office packages

Effective written and verbal communication

**What Life at Transcom is like**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

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