E-commerce Moderator

**Job Title**: E-Commerce Moderator
**Company**: Toothify
**Location**: El Sheikh Zayed

**Job Type**: Full-time

**About Toothify**:
Toothify is a leading online marketplace specializing in dental equipment and supplies, connecting dental professionals with high-quality products. Our platform offers a seamless shopping experience, ensuring reliability, efficiency, and customer satisfaction.

**Job Summary**:
**Key Responsibilities**:
**1. Product & Content Management**:

- Verify, approve, and optimize product listings submitted by vendors.
- Ensure accurate product descriptions, images, pricing, and categorization.
- Monitor and remove duplicate, outdated, or non-compliant listings.

**2. Sales Coordination**:

- Managing the sales process from vendor to customer in partnership with third-party shipping companies.

**3. Marketplace Compliance & Quality Control**:

- Enforce marketplace policies (e.g., prohibited items, pricing rules).
- Flag and address fraudulent activities, counterfeit products, or policy violations.
- Conduct regular audits to ensure data accuracy and platform security.

**4. User Engagement & Reviews**:

- Moderate and follow up on all sales operations.
- Moderate customer reviews and ratings to maintain authenticity.
- Encourage positive interactions between buyers and sellers.
- Report trends in feedback to improve user experience.

**5. Reporting & Coordination**:

- Track key metrics (e.g., listing accuracy, response times).
- Collaborate with IT, marketing, and logistics teams to resolve technical or operational issues.

**Qualifications & Skills**:

- **Education**: Bachelor’s degree in Business, E-Commerce, or related field.
- **Experience**: 2+ years in e-commerce moderation, customer support, or digital marketplace management.
- **Technical Skills**: Proficiency in Social media platforms ,Excel, and CRM tools.
- **Soft Skills**:

- Excellent communication (English & Arabic).
- Problem-solving and multitasking abilities.
- High attention to detail and analytical mindset.
- **Preferred**: Knowledge of dental equipment/medical supplies.

Pay: From E£6,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- market place management: 1 year (required)
- social media management: 1 year (required)