National kitchen Production Senior

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**JOB PURPOSE**:
To assist the Food & Beverages Manager in the execution of the IKEA FOOD Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market.

Customers:

- To ensure our guests are always in focus and strive to make them smile. I meet and serve our guests showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.
- To lead by example and to be a good ambassador for the IKEA store in all contact with our guests, and to give them a good reason to return again and again.
- To always look at our store through the eyes of our customers. to have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, to then take action based on their input.

To empower and encourage my team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
- To know about the services offered in the store and use this knowledge to help guests and ensure the team does the same.
- To ensure our guests have a great shopping experience at all times throughout the day.

**KEY ACCOUNTABILITIES**:

- Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
- Responsible for the efficient organisation of the business area in relation to financial performance i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
- Ensure efficient operations of the IKEA Restaurant & Café department with special attention to the preparation and serving of food that enhances both the customer and co-workers dining experience.
- Oversee the inventory and stock levels across the Food & Beverages department from purchasing, ordering and stock rotation (FIFO).
- Implement, develop and monitors the food safety and hygiene standards and regulations to ensure a safe working environment for both the customers and co-workers in accordance with the HACCP standards as well as the local health and safety regulations standards.
- Execute action plans for the kitchen and production area to support the business plan/goals, sales/gross profit objectives.
- Equipment Maintenance and documentation.
- Together with the Food & Beverages Manager and other team members, secure to achieve the IF&B standard set in the operational /commercial growth review documents.
- Use relevant KPI’s and the commercial input to identify business potentials and to steer their business.
- Manage the full food product range according to the IKEA Concept.
- Work with a relevant and attractive range offer based on the information on the local market.
- Actively exceed customer expectations the IKEA Way.
- Confidently work with the food handling process.
- Create and implement an efficient production plan to secure the agreed profitability.
- Understanding and execution of the logistics processes from ordering to storage.
- Transfer their know-how to grow their business and people.