Order Administrator

**Order Administrator - Egypt**

Emerson is a global leader in technology and engineering, driving innovation to bring value for customers and shareholders. With our focus on the core business platform, Automation Solutions, we are well-positioned to meet the challenges of a dynamic and unpredictable marketplace.

We are currently seeking an Order Administrator who will be responsible for ensuring the on-time delivery of customer orders and providing commercial support to customers. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Order Management Team Leader.

**In This Role, Your Responsibilities Will Be**:

- Ensure accurate and timely processing of customer orders, post order entry to delivery.
- Supervise and manage order backlog, proactively addressing delays or issues.
- Work closely with logistics, supply chain, and production teams to meet customer delivery expectations.
- Act as the main point of contact for customer order inquiries, ensuring high levels of customer satisfaction.
- Investigate and resolve order-related issues, such as discrepancies, delays, or pricing concerns.
- Order & Shipment Status critical issues - ensuring that Factory shipments scheduled as per sales POR are on time & shipment status are updated on a weekly basis.
- Under general direction, supervise all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems
- Continuous active coordination with Factories for on time shipments & escalation of overdue & top priority orders for timely& clean execution
- Ensures that all order specific constraints & milestones are closed for timely & accurate invoicing.
- Collaborate with sales, finance, and operations teams to improve order-to-cash efficiency.
- Adhere to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
- Adhere to Emerson’s commitment to Environment, Health & Safety as a core business values
- Other responsibilities as required by your manager

**Who you are?**
- Committed
- Customer Focus
- Nimble Learning
- Plans and Aligns
- Collaborates

**For this Role, You Will Need**:

- Graduate in any field with minimum 2 years’ experience in Customer Relationship.
- Strong interpersonal communication skills.
- Proven problem-solving and quick decision-making abilities.
- Ability to collaborate effectively and work under pressure.
- Experience managing remote teams.

**Preferred Qualifications that Set You Apart**:

- Experience with CRM software.
- Familiarity with Oracle systems.
- MS Office Skills
- Proficiency in setting and achieving SMART goals.

**Our offer to you**

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.