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Client Success and Relationship Manager

2 weeks ago

القاهرة, Egypt AAO Cairo Full time

**Job Title**: Client Success and Relationship Manager (Remote/Hybrid)

**Location**: Remote (Cairo, Egypt base) with global travel opportunities

**Department**: Client Success

**Job Type**: Full-Time and Part-Time

**Start Date**: Immediately

**Role Overview**

Join us as a **Client Success and Relationship Manager** atour company,which isa leader in **orthodontic product supplies**, where you’ll drive client satisfaction and business growth while enjoying a flexible remote role with exciting global travel. You’ll collaborate with dental professionals, bridge clients with sales and marketing teams, and represent our innovative orthodontic solutions at **international dental/orthodontic exhibitions**—all while maintaining a healthy work-life balance.

**Why You’ll Love This Role**

✨ **Explore the World**:Attend high-profile international exhibitions (e.g., Europe, Asia, MENA) to network, showcase our brand, and gain global industry exposure—all travel expenses covered.

**Work Flexibility**: Operate primarily remotely (hybrid optional) with flexible hours, empowering you to manage clients and collaborate across time zones from anywhere.

**Key Responsibilities**:

- **Client Coordination**: Serve as the main liaison between clients, sales, and marketing teams to ensure seamless communication and project delivery.
- **Market Research**: Analyze industry trends and competitor activity to refine strategies and identify client needs.
- **Customer Retention**: Conduct regular follow-ups, address concerns, and implement retention initiatives (e.g., surveys, loyalty programs).
- **Exhibitions & Events**: Represent the company at international/national exhibitions (30-40% travel), generate leads, and report post-event outcomes.
- **Remote Collaboration**: Manage client accounts and internal coordination remotely, using CRM tools to track progress.

**Requirements**:

- Bachelor’s degree in business, Marketing, or related field.
- 3+ years in client success, account management, or similar roles.
- Fluency in Arabic and English (additional languages a plus).
- Passion for travel and adaptability to multicultural environments.

**Perks & Benefits**:
Global Travel Opportunities: Expand your professional network and cultural horizons with fully funded trips to international events.

Remote-First Culture: Work from home with flexible hours to suit your productivity style.

Competitive salary + travel allowances.

Career growth in a dynamic, globally connected team.

**Job Types**: Full-time, Part-time