Senior Workplace Manager

**Job Summary**:
**Key Accountabilities**:

- Commercially astute to oversee all financial activities associated with running a $1M account.
- Be responsible for the P&L performance and all associated cost controls for the account.
- Ensure the planning arrangements are in line with forecast/s and profit targets.
- Be responsible for the generation of cross-selling business of other lines of CBRE business.
- Able to challenge and improve all aspects of cost and performance of the business.
- Demonstrate strategic planning ability and ability to implement strategic initiatives at a local level.
- Ongoing development of the relationship with client, stakeholders, and their teams to ensure a full understanding of the client’s needs, through effective relationship management.
- Ensure that stakeholder engagement is documented in the appropriate platform as required.
- Represent the client as needed in discussions with landlords, external agencies, or authorities.
- Utilize strong communication skills, establishing proactive communication, reporting, and working style in line with client requirements.
- Identify growth and innovation opportunities and realize these.
- Ownership and ongoing development of the account financial/commercial plan
- Enabling supply chain consistency within the operating region
- Adopt a “one team approach” by integrating supply partner management in each location.
- Maintain open, professional relationships with the client’s supply partners.
- Demonstrate excellent influencing techniques at a senior level.
- Be a strong negotiator and demonstrate excellent networking skills.
- Drafting optional service agreements for respective countries
- Create a customer responsive culture providing solutions.
- Customer facing and presentation skills essential.
- To provide best practice along with an effective and efficient service in response to changing customer needs. Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
- Ensure QHSE protocols and procedures are always followed by the teams.
- Manage and implement account strategic transformation plan.
- Represent account and within local regional division

**Experience and Qualifications Required**:

- ** **Previous operations experience in developing and delivering complex property/ facilities management outsourced solutions to multi-national corporate clients across multiple countries and managing multiple services.
- Proven leader of people, business, and operations who motivates teams to effectively deliver operational targets.
- Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, and demonstrate organizational and leadership skills.
- Hands-on general management experience in delivering services and profitability in an FM arena, responsible for 10 - 20 staff and has been responsible for P&L circa $1-2m.
- A good understanding of contracts and negotiations with strong organization and communication skills
- Able to solve advanced problems and effectively deal with a variety of options in complex situations.
- Highly customer-focused, with good Customer Relationship Management experience.
- ** Combination of a bachelor’s degree in engineering, business, real estate, and/or operational experience in facilities management.**:

- **Regional Experience in FM industry.**:

- A master’s degree is also desirable.
- Skilled communicator in large groups and one-on-one
- Strong leadership and management experience in Facilities Management related business within the Region
- Flexibility to travel according to needs.
- ** Language: Arabic, English (Verbal and written communication is mandatory) & Turkish (Verbal Communication)**

**Countries list (Subject to change)**:
**Turkey - Istanbul, Ankara & Izmir sites**

**Egypt - Cairo