Technical Assistance Center

**The Role**:
Provide on-site professional automotive, business and computer technical support & Training to GM’s retail and wholesale communities. Broad responsibilities including vehicle diagnostic, repair support and all Aftersales & Sales Training activates, providing an avenue for escalated cases, product problem resolution and territory management support for GM.

**What You'll Do**:

- Dispatch service bulletins to all dealer network.
- Responsibilities include vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support.
- Diagnose and direct repairs on customer vehicles and to reduce vehicle repurchases and warranty expense.
- Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.
- 1st line TAC support for product concerns for Egypt & North Africa dealers.
- All TAC Systems administration.
- Handling all network TAC tickets in timely manner.
- Handling returns parts for WPAC & CPIP.
- Handling returns sales process & vehicle repair inside plant.
- Supervise the implementation of service remedies, field actions, and recall campaigns.
- Supporting marketing team in marketing campaigns and activities
- Support field team in SFI & CPA investigations
- Resolve customer product quality concerns by collaborating with source plants (GM Egypt, suppliers, Isuzu, IMIT, and SGMW).
- Identify and escalate significant product issues to ensure timely resolution and keep dealers informed.
- Take the voice of customers to concerned functions to improve customer‑related issues.
- Evaluate technical capabilities of Service outlets staff and recommend training plans.
- Creating training plans that meet the needs of network requirements.
- Conduct needed assessments to identify the skills and knowledge gaps within the dealer network.
- Identify training needs and create / lead the dealer training team to create agile training in line with the required development process.
- Organizing learning and development events. Besides designing Technical & Non-Technical skill competitions for dealer teams.
- Monitor dealer team’s progress for achieving WBTs training sessions.
- Responsible for communication and management of global skill competition events including all related details

**Additional Job Description**:
**Your Skills & Abilities**:
Knowlege and Experience:

- 7 ~ 9 years of experience in same field.

**Competencies**:

- Coaching
- Communication
- Multitasking
- Attention to Details
- Problem Solving,
- Analytical Thinking
- Collaboration
- Stakeholder Engagement
- Quality Assurance
- Project Management
- Creativity

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.