Supply Chain Customer Service Senior Associate

1 day ago

New Cairo, Egypt PepsiCo Full time

Overview:
This role is responsible for supporting Cairo Capability Center (CCC) Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimately to make sure our customers get the products & service they need.

**Responsibilities**:
**Order Management & Order Fulfilment**:

- Process customer orders: EDI, Open text and manual, samples, LC, intercompany and export
- Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
- Failure management - re process, cancel and comms to customers, transport and CC
- End of day reports to make sure all orders are clean
- Order cleansing
- Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
- Training and on boarding of new associates
- Performing daily health checks on all operations

**Manage returns and refusals**:

- Create return delivery and inform sending WH and 3PL about pick up order
- Align on issue resolution with customer
- Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)

Other activities:

- Daily problem solving in order processing

**People Responsibilities**
- Provide onboarding for new hires
- Coach team members in their technical capability's development
- Support order management team on tasks linked to business systems support & incident management
- Support Customer Support team with all initiatives to improve CCC service offerings
- Support relationship management with key stakeholders within BU supply chain
- Perform service level root cause analysis and action planning as requested by BU

Qualifications:

- Excellent spoken and written English language knowledge
- University degree
- Previous exposure to similar role is a plus
- Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
- Excellent attention to detail with data entry and order processing experience.
- Proficient in IT technology with good knowledge of Microsoft Office Excel.
- Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
- Excellent communication skills.
- Systematic, disciplined and analytical approach to problem solving.
- Demonstrate ability to work against daily deadlines with the ability to plan and prioritize own workload.
- Displays responsible and ethical behavior towards customers, suppliers and others in the organization.

  • Dynamics 365 Supply Chain Senior Associate

    5 hours ago

    Cairo, Cairo, Egypt bipark Full time

    Company Descriptionbipark is a rapidly growing company providing customized and comprehensive business solutions, drawing from years of experience in the industry. We focus on empowering technical teams and driving digital transformation plans to success. By tailoring our professional services to meet each customer's unique business requirements, we enable...

  • Supply Chain Customer Service Senior Associate

    3 days ago

    New Cairo, Egypt PepsiCo Full time

    Overview: This role is responsible for order management operations. The scope includes customer service activities and coordination with 3rd Party Logistics operations within the French Business Unit. It plays a key role in ensuring that customer orders are processed accurately, efficiently, and delivered on time. The role holder will collaborate closely...

  • Supply Chain Customer Service Senior Associate

    3 days ago

    New Cairo, Egypt PepsiCo Full time

    Overview: This role is responsible for order management operations. The scope includes customer service activities and coordination with 3rd Party Logistics operations within the French Business Unit. It plays a key role in ensuring that customer orders are processed accurately, efficiently, and delivered on time. The role holder will collaborate closely...

  • Supply Chain Operations Senior Associate

    3 days ago

    New Cairo, Egypt PepsiCo Full time

    **Responsibilities**: - Support Customer Support team with all initiatives to improve GBS service offerings - Support relationship management with key stakeholders within BU supply chain - Process customer orders: EDI, Open text and manual, samples, LC, interco and export - Deal with customer queries - Deliveries / shortages / CC / Transport / commercial /...

  • Supply Chain Sr Associate

    5 days ago

    New Cairo, Egypt PepsiCo Full time

    Overview: We are looking for recent graduates who want to start their career in supply chain and logistics. In this role, you will support our Supply Chain team with customer service tasks, order management, and delivery coordination. You will work closely with a key client based in Belgium, acting as the main connection between the customer, our...

  • Supply Chain Manager

    2 weeks ago

    New Cairo, Cairo, Egypt INSUTECH Full time

    ResponsibilitiesDevelop and implement effective supply chain strategies to optimize efficiency and reduce costs across all operations.Oversee procurement, inventory management, logistics, and distribution to ensure timely delivery of materials and products.Collaborate with cross-functional teams, including production, sales, and quality assurance, to align...

  • Supply Chain Operations Sr Associate

    2 weeks ago

    New Cairo, Egypt PepsiCo Full time

    Overview: Job Overview: Order Management & Order Fulfilment: - Process customer orders: EDI, Open text and manual, samples, LC, interco and export - Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL - Failure management - re process, cancel and comms to customers, transport and CC - End of...

  • Supply Chain Manager

    2 weeks ago

    New Cairo, Cairo, Egypt AFRO Group Full time 90,000 - 120,000 per year

    Company DescriptionAFRO Telecom was established in 2004 to provide quality products and services to cellular network operators in the Middle East and Africa. The company has built its reputation in power management niches and has established a presence in 16 countries across the region. AFRO Telecom is dedicated to delivering leading solutions and...

  • Supply Chain

    2 weeks ago

    Cairo, Cairo, Egypt Jadeer Full time 120,000 - 240,000 per year

    Jadeer is hiring on behalf of one of our clients in Egypt. Our client is a Global Leader in Packaging & Containers Manufacturing.Position: Supply Chain & Order Management CoordinatorLocation: Cairo, Egypt Job SummaryAs a Supply Chain & Order Management Coordinator, you will be part of the Customer Service and Design team, working closely with Service...

  • Customer Service Associate

    1 week ago

    Cairo, Egypt Johnson & Johnson Full time

    **Job Function**: Customer Management **Job Sub Function**: Customer Service Operations **Job Category**: Professional **All Job Posting Locations**: Cairo, Egypt **Johnson & Johnson Innovative Medicine is recruiting for a Customer Service Associate to be based in Cairo.** Caring for the world, one person at a time has inspired and united the people of...