Technical Support Specialist

**About Commvault**

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

**JOB DESCRIPTION**:
What you’ll do:

- Commitment to ensuring the success and fulfillment of our global customer base.
- Handling a high volume of cases while ensuring a high rate of successful resolutions.
- Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.
- Demonstrating the ability to work both independently and multi-functionally, crafting optimal solutions to customer issues and ensuring quality outcomes.
- Replicating technical problems internally for better understanding and resolution.
- Recognizing when cases need to be advanced due to technical complexities or strategic considerations.
- Mentor and coach new engineers in the team.
- Using internal labs and simulators for testing and analysis.
- Effective communication skills to clearly articulate issues and provide appropriate solutions or action plans to customers.
- Actively support customers in Europe and US which will result in weekend shift working, ensuring consistent support to our customer base.
- Using productivity tools like softphone systems and CRM ticketing platforms optimally.
- Participate in building our Commvault community.

Who you are:

- Technical Support/Customer Service experience where you are troubleshooting and resolving technical issues for external customer.
- Good understanding of network principles and familiarity with network debugging tools like Wireshark, tcpdump, and others.
- Will thrive in a dynamic setting, quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.
- A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools.
- Experience working in a software or SaaS environment.
- Excellent communication skills, both verbal and written in English to business level.
- Willingness to work onsite in a 24/7 support model as per business requirements.
- Enjoy working in a target driven environment where you will be multi-tasking and possibly working on more than one support issue.
- Enjoy delivering for your customers and delighting them with your exceptional customer service skills.

**What you need technical to be successful in this role**:

- Strong Windows operating Systems and trouble shooting skills and experience.
- Good understanding of any virtualization - VMware or Hyper -V /system Vmware /Hyper V /Cloud hypervisors like Azure, AWS
- Solid understanding of Windows/Linux File System and ability to address issues related to it.
- Ability to troubleshoot connectivity, name resolution, and performance-based issues with operating systems and/or hardware.

Nice to have but not essential skills and experience:

- Commvault professional advanced certification
- Experience working in a SaaS environment
- Fluency in a second European Language e.g. German, French, Spanish, or Italian, both verbal and written to a business level.

What We Offer:

- A dynamic & challenging work environment with opportunities for personal & professional growth.
- Competitive salary & benefits package.
- Comprehensive health & wellness programs including gym access, health cover, & mental health support to ensure the wellbeing of our employees.
- A workplace that fosters a supportive & collaborative culture, encouraging team engagement, open communication, & mutual respect, creating an empowering environment for all employees.
- Access to a range of training & development opportunities to enhance your skills & knowledge, keeping you at the forefront of industry practices.
- Provision of state-of-the-art technology & tools to ensure you have everything needed to excel in your role.
- A culture that recognizes & rewards hard work and achievements, including performance bonuses, awards, & career advancement opportunities.

LI-SS1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.