Resource Manager

**Why will you enjoy this new opportunity?**

Working as a Resource Manager, you will have the opportunity to interact with many stakeholders, from the Delivery team to fulfill their projects demands, to the strategic outsourcing team to evaluate and find the best partners, to the business operations team to monitor the achievement of our goals, for ultimately keeping our customers satisfied.

If you are passionate about the latest cloud technologies, then you feel right at home. If you are looking forward to seeing what goes on behind the scenes of a cloud transformation leader and be one of the central cogs in the delivery of successful projects, which keeps you always engaging and gives you ample learning opportunity, then this is the place.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

Our mission is to ensure a smooth & agile resourcing process, from the emergence of a demand until the end of the project while helping maximize profitability by leveraging our extensive resources pool (internal, offshore, and subcontracting resources):

- Within 60 days of employment, you will be knowledgeable with VMW PS organization and stakeholders’ network (ie delivery manager, project managers, resources, partners) to set up a strong collaboration and understand customers’ requirements to effectively resourcing.
- Within 90 days of employment, you will be able to autonomously manage the demands and escalations of our strategic customers who are at the center of our concerns and in correlation, focus on the speed at which our customers consume VMware Software by using the Worldwide Consulting Center (WWCC) team to improve our ability to deliver at scale and allow VMware people to work on the complex engagement with customers where they add the most value.
- Within 360 days along with the above, you will be able to provide RMO metrics for your region like the demand and capacity forecast to enhance our enablement and recruitment plan.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- Manage incoming resource requests for Strategic Customer Projects (SCP) for the assigned region balancing multiple and conflicting requirements at any one time
- Oversee the regional resources request while collaborating with your resource analyst and provide guidance about priority according to our resourcing guidelines which is aligned with PS strategy
- Attend and/or conduct meetings with the Project Managers to gather projects requirements to initiate resource plan and to track changing resource needs based on modified start/end dates and changes to project plan
- Update and monitor schedule and balance these against available resources as well as identify/recommend consultants to be staffed on projects
- Work closely with Subcontracting partners to get and negotiate the quotation according to the projects budget, and process the Work Order in relation with the subcontracting department
- Work with the resource analyst to maximize the utilization rate across the resources and support activities to optimize the utilization of the resource pool
- Prepare the RMO reports on a weekly basis and share with the Delivery leadership insights about resourcing (ie demands trends, capacity issue, skills shortage )
- Contribute to the continuous improvement of the resourcing process by sharing your ideas and feedback from the fields

**What is the leadership like for this role? What is the structure and culture of the team like?**

The hiring manager for this role is Laura Verdon, Senior Manager, Resource Management Organization for EMEA. Her expertise has been built from the frontlines with roles in sales, resource management, and operations management; and most recently in management consultancy in organization’s transformation for the past 8 years.

Laura’s management philosophy is about encouraging everyone on the team to be independent thinkers to achieve our common goals according VMW EPIC2 culture. Laura looks for people who can think out-of-the-box, is proactive, lead and then execute initiatives that the team found appropriate to launch for supporting our PS strategy.

You will be joining a team of 14 Resource Managers and Analysts located across EMEA. Despite we are supporting different regions, our team always help each other to share resources from a region to fulfill another region request, we work as “ONE” team & we trust each other to get the job done right, which allows for a flexible schedule to balance work and life.

**Where is this role located?**
Flexible: The role is considered flexible and will be a mix of working from a** local VMware Egypt office** and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.

**What are the benefits