Internal Collection Officer

2 weeks ago


Mansoura, Egypt EGBank Full time

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Follow up the delinquent customers in all products and handling the daily collection reports to collect the delinquent loans.
- Increase Customers awareness by educating customers on timely payments to minimize delinquency & flow through higher buckets.
- Keeping track of productivity report showing number of calls, promises kept and broken etc
- Responsible for solving the different reasons of disabling customers from paying their dues.
- Identifying high risk & skip accounts for referrals to higher level.
- Communicating payment recommendations raised by team leaders for customers.
- Update calls feedback on the daily follow up sheet.
- Abiding by the Compliance, policies, processes & local regulatory & legal requirements.
- Meeting targets communicated by Collections head to minimize delinquencies.
- Conducting added responsibilities requested by higher level.
- **JOB REQUIREMENTS**
- Minimum education- : University degree from a reputable university- Desired education- : Accounting- Languages- : Fluent in English and in Arabic- Ideal experience- : Min. 0 - 4years’ experience in a related field


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