Customer Support
20 hours ago
Cairo
- 1 years Experience
- Corporate Department
**About the job**:
**Requirements and responsibilities**
Provide excellent customer service through both chat and phone support
Respond to customer inquiries and issues promptly and professionally in both languages.
Handle chat conversations and phone calls efficiently, ensuring a high level of customer satisfaction.
Document customer interactions accurately in the system, including details of issues and resolutions.
Escalate complex problems or issues to the appropriate teams or supervisors for effective resolution.
Meet or exceed established customer service and performance targets.
Stay updated on product knowledge, company policies, and procedures to provide accurate information to customers.
Collaborate with team members to improve processes, share best practices, and enhance overall customer support.
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