Demand Generation Manager

5 days ago

مصر, Egypt Heineken Full time

**Job Purpose**

The purpose of this role is to manage the processes of acquiring and retaining new customers as well as growing the e-commerce business from a demand perspective.

**Duties and Responsibilities**

**Strategic Role**
- Develops the Business-to-Consumer marketing or demand strategy and action plans.
- Oversees and manages the implementation of the marketing and demand strategies in collaboration with external service providers when required.
- Conducts frequent competitor analysis to assess the organization’s position in the market.
- Develops and submits reports as required, such as: promotion reports and analysis, customer satisfaction reports, customer habits reports (retention, loyalty), etc.

**E-Commerce Marketing**
- Oversees the processes of e-commerce promotions offline and online i.e. gets financial approvals, oversees artwork, launches the promotions and analyzes results.
- Deploys marketing campaigns and owns their implementation from ideation to execution.
- Oversees the offline marketing related to e-commerce in coordination with the trade marketing team.
- Handles all paid media partnerships between the organization and media outlets.
- Manages all events and sponsorships from initiation to execution.

**Social Media Management**
- Manages social media marketing by coordinating with external agencies, setting strategies that follow brand guidelines, and overseeing the execution.
- Analyzes the results of social media campaigns and develops reports accordingly.

**Customer Relationship Management**
- Oversees the customer complaints in collaboration with the customer service department.
- Handles customer retention through customer activation campaigns and feedback collection to ensure customer satisfaction.
- Creates and manages customer loyalty programs.

Disclaimer: Other duties assigned as needed.

**Education & Experiences**

**Educational Background**

Bachelor degree in Business Administration is preferable

**Years of Experience**

4 - 6 years of experience in Sales/Marketing

**Qualifications & Other Requirements
Excellent Command of English Language

Very Good Microsoft Skills

**Core Functional Competencies**

**Category, Portfolio & Brand Understanding**

The ability to understand the drinks category, brand and portfolio strategies and objectives and incorporate them into Category Vision, Customer/Channel strategies and Execution plans.

**Channel, Competitor and Shopper Understanding & Insights**

The ability to understand channel trends and dynamics, competitor strategy and tactics and shoppers & consumers to effectively incorporate them into channel and customer strategies and plans.

**Revenue & Profit Growth Management**

The ability to maximize mutual value growth (revenue and gross profit) for our Portfolio across Channels / Customers, by using data & analytics and a cost optimization mind-set.

**12-Omni-Channel-Understanding-Platform-Customer-Management**

The ability to: Consistently drive competitive advantage by being close to and inspired by the consumer and shopper. Turn data and insight into action across path to purchase. Understand the company’s RTM, eRetail channel and customer strategies and their implications, in order to integrate them into brand and portfolio strategies and plans

**Personal Skills**
- Analytical Skills
- Interpersonal & Communication Skills
- Customer Centric
- Planning Skills

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