Customer Service Representative

7 days ago

th of October City, Egypt Intelcia Full time

**Customer Service Representative (CSR)** serves as the primary point of contact between a company and its customers. The role involves handling inquiries, resolving complaints, and providing information about products and services to ensure a positive customer experience.

**Key Responsibilities**:

- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer issues efficiently and escalate complex problems to the appropriate department when necessary.
- Maintain detailed records of customer interactions and transactions.
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality standards.
- Stay updated on company products, promotions, and systems.

**Skills and Qualifications**:

- Strong communication and interpersonal skills.
- Problem-solving ability and a customer-focused mindset.
- Patience, empathy, and the ability to remain calm under pressure.
- Basic computer proficiency and familiarity with CRM systems.
- Prior experience in a customer-facing role is often preferred but not always required.
- Multilingual abilities can be a plus, especially in international companies like Intelcia.

**Work Environment**:
Customer service roles may be performed in call centers, offices, or remotely, depending on the company. At companies like Intelcia, CSRs may handle support for clients across different countries and industries, often working in multilingual, multicultural environments.

**Job Types**: Full-time, Part-time, Temporary, Contract, New grad
Contract length: 1 month

Pay: From E£14,000.00 per month

Expected hours: No more than 45 per week

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