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Quality Assurance

2 weeks ago

مصر, Egypt Egyptian Banks Company Full time

1) Plan, initiate and implement Corporate customer satisfaction surveys & Analysis, including the following tasks:

- Execute project Milestone and frequency of surveys requires by governance covering B2B and B2C scope
- Vendors Relationships & Outsourcing Management
- Analysis and insights
- Follow up corrective action & drives continuous improvement initiatives to addressed identified gaps, hence enhance the customer experience
- Enhance Feedback channels/ solutions for EBC services, manage from planning to implementation, analysis and reporting

2) Handle Quality Assurance Activities:

- Handle quality assurance EBC processes in terms of following up implementation, records collection and retention
- Manage Corporate Quality Certificates
- Assure EBC’s approved quality objectives are applied properly
- Oversee implementation of EBC QMS KPIs, create a collective dashboard for core KPIs.
- Measurement, analysis and planning for improvement in regard to EBC processes KPIs and QMS objectives.

3) Process Excellence Activities
- Design & document quality management processes
- Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises
- Reviewing current processes and recommending changes based on industry best practices
- Analyzing data to identify opportunities for improvement in existing processes
- Working with management to determine strategy for new initiatives or projects
- Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
- Liaison with GRC functions to ensure process excellence activities is in alignment with GRC requirements and required corrective action as needed

**Requirements**:

- 10 Years of experience or +, previous experience in Technology, Payment Services, payment gateway industries
- Interactive Communication
- Creativity & Innovation
- Negotiation and Attention to Details
- Perfect Command of English
- Problem Solving
- Attention to Details
- Interactive Communication
- Formal Presentation
- Process Excellence and BPMN techniques
- Analytical Thinking/Judgment