Sales Quality Assurance
1 day ago
iSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching to sales representatives, and identifying areas for improvement in our sales techniques and strategies. This role is essential in maintaining and enhancing our sales effectiveness and customer satisfaction.
**Responsibilities**:
- Monitor and evaluate sales calls for quality assurance and compliance.
- Assess sales representatives' adherence to scripts, guidelines, and best practices.
- Provide constructive feedback and coaching to enhance sales techniques and customer interactions.
- Identify areas for improvement in sales processes and strategies.
- Develop and maintain quality assurance metrics to track performance and identify trends.
- Collaborate with the sales training team to update training materials and provide input on sales effectiveness.
- Generate reports on quality assessment findings and make recommendations for improvement.
**Requirements**:
- Previous experience in sales quality assurance or a related role.
- Strong understanding of sales processes, techniques, and customer service principles.
- Excellent communication and interpersonal skills to provide feedback and coaching.
- Attention to detail and ability to analyze and evaluate sales calls effectively.
- Proficient in using CRM software and other quality assurance tools.
- Knowledge of the e-learning industry and sales best practices is a plus.
**Benefits**
Compatible Salary.
Incentives and Bonuses.
Medical Insurance.
Learning & Development Opportunities
-
Quality Assurance
2 weeks ago
مصر, Egypt Informa Markets Full timeCompany Description Informa is the world’s leading business intelligence, academic publishing, knowledge and events business. We serve customers in many different industries, from Life Sciences to Finance, Education, Agriculture and TMT. Listed on the London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30...
-
Quality Assurance Manager Banking
1 day ago
مصر, Egypt Expleo Full time**Responsibilities**: - Develops strategies and directs teams with diverse scope. - Ensures that project deliverables are completed within agreed cost, timescale and resource budgets, and are signed off. Proactively aims to achieve personal and team utilisation targets. - Uses project planning tools and participates in the identification of and planning for...
-
Quality Assurance Engineer
3 days ago
مصر, Egypt Avelabs Full time**Job description** - Understand organizational standard processes and procedures in addition to supporting Team Members in their understanding and implementation. - Evaluate the adherence of projects' processes and work-products in accordance with set Avelabs standard processes. - Plan and Perform quality assurance review audits. - Follow up quality...
-
Quality Assurance
7 days ago
مصر, Egypt ps Full timeTesting of systems under development, for providing expert process improvement advice to reduce development defects and provide assurance that risks associated with implementing new systems are accurately quantified and addressed. - Analyse detailed business requirements specifications - Prepare and submit detailed test reports to describe testing - Maintain...
-
Quality Assurance Analyst
1 day ago
مصر, Egypt Expleo Full timeOverview: Works independently taking full responsibility for a certain test area. Primary role in Quality Assurance in the areas of analysis and design, implementation and execution, in line with agreed plans and strategies. **Responsibilities**: - Works on multiple phases of a project and/or multiple projects. - Takes responsibility for a certain test...
-
IT Quality Assurance
1 day ago
مصر, Egypt المعالي ايجيبت Full timeYears of experience: 2 - 6 years - Prepare written test plans/test cases and defines iterative test schedules for Quality Assurance of software releases. - Review functional and design specifications to ensure full understanding of individual deliverables. - Identifies, analyzes, and documents defects, questionable functions, errors, and inconsistencies in...
-
Quality Assurance Engineer
2 weeks ago
مصر, Egypt Luxoft Full time**Project** Description**: - Delivery Quality monitoring team is a dedicated quality group with three major responsibility areas: - Software engineering process establishment and improvement (including ASPICE assessments and tailoring of the standard process) - Quality assurance (process and work product auditing) - Tools and technologies (maintenance,...
-
Senior Quality Assurance Engineer
2 weeks ago
مصر, Egypt Avelabs Full time**Job description** - Understand, maintain and deploy organizational standard processes and procedures. - Evaluate the adherence of projects' processes and work-products in accordance with Avelabs standard processes. - Coordinate planning and performing quality assurance review audits. - Participate in following up quality findings to ensure their closure. -...
-
Senior Quality Assurance Engineer
1 day ago
مصر, Egypt Avelabs Full time**Job description** - Understand organizational standard processes and procedures in addition to supporting the team members in their understanding and implementation. - Evaluate the adherence of projects' processes and work-products in accordance with set Avelabs standard processes. - Coordinate planning and performing quality assurance review audits. -...
-
Quality Assurance Editor
5 days ago
مصر, Egypt Jobzella.com Full timeEnsure that reports meet the established standards set by the company - Build a solid background about reports, and clients - Fact-check, proofread for grammar and punctuation and typographical errors, and wording - Make sure that reporting matches client’s scope - Suggest stories and headline ideas in alignment with targeted audience’s preferences -...